Full-Time

Support Technician II

Confirmed live in the last 24 hours

Jabil

Jabil

10,001+ employees

Global provider of manufacturing solutions

Data & Analytics
Industrial & Manufacturing

Junior, Mid

Memphis, TN, USA

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • Understand and embrace the business and IT strategic direction.
  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
  • Comply and follow all procedures within the company security policy.
Responsibilities
  • Interact with supplier/service provider ensure tasks are completed.
  • Monitor asset inventory.
  • Verify back up, daily check list, account maintenance.
  • Administer tape rotation - back up tapes.
  • Serve as the point of technical escalation.
  • Perform periodic license audits.
  • Create and configure ghost images for site hardware.
  • Create and Image MES and SAP RF Scanners.
  • Maintain and troubleshoot site PBX.
  • Provide on call support.
  • Identify and purchase hardware using the CER Process.
  • Administer network hardware (enabling and disabling ports).
  • Administer file services, Print Services and Terminal Servers.
  • Document new processes.
  • Provide support to wireless devices. (i.e. - Blackberry).
  • Follow all procedures around the ISS security policy.
  • Provide end user training & technical assistance.
  • Assist Administrators in rotational duties for the following (but not limited to) administration competencies: Network Administration (equipment maintenance, backups, daily checklists). Systems Administration (account maintenance, backups/restores, server maintenance). Business Systems Administration (documentation, process flows, CMRs, troubleshooting). Database Administration (daily checklists, backups, troubleshooting).
  • Load and verify correct operation of software packages.
  • Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Maintain inventory of computer parts and lo of all repairs/service performed.
  • Provide training and technical assistance to users.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

Jabil provides manufacturing solutions across various industries, including healthcare, automotive, consumer electronics, and industrial sectors. The company offers end-to-end services, managing everything from product design and engineering to final assembly and distribution. This comprehensive approach helps clients streamline operations, cut costs, and speed up the time it takes to bring products to market. Jabil stands out from competitors by utilizing advanced analytics to enhance production processes and deliver better value to clients. The goal of Jabil is to support leading brands in efficiently launching innovative products while optimizing their manufacturing and supply chain operations.

Company Stage

IPO

Total Funding

N/A

Headquarters

Saint Petersburg, Florida

Founded

1966

Simplify Jobs

Simplify's Take

What believers are saying

  • Jabil's AI-driven supply chain solutions enhance efficiency and reduce client costs.
  • Expansion in India provides strategic advantage in the growing Asian electronics market.
  • Collaboration with Axiado positions Jabil as a leader in AI-driven cybersecurity.

What critics are saying

  • Increased competition in AI-driven supply chain management challenges Jabil's ID8 Global.
  • Expansion in India exposes Jabil to geopolitical risks and regulatory challenges.
  • Reliance on Apple as a major client poses a risk if Apple diversifies suppliers.

What makes Jabil unique

  • Jabil offers end-to-end manufacturing solutions, from design to distribution.
  • The company integrates advanced analytics to optimize production processes.
  • Jabil's global reach spans 100 locations in 30 countries.

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