Full-Time

Support Technician II

Confirmed live in the last 24 hours

Jabil

Jabil

10,001+ employees

Global manufacturing solutions provider for various industries

Data & Analytics
Industrial & Manufacturing

Junior, Mid

Memphis, TN, USA

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • Understand and embrace the business and IT strategic direction.
  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
  • Comply and follow all procedures within the company security policy.
Responsibilities
  • Interact with supplier/service provider ensure tasks are completed.
  • Monitor asset inventory.
  • Verify back up, daily check list, account maintenance.
  • Administer tape rotation - back up tapes.
  • Serve as the point of technical escalation.
  • Perform periodic license audits.
  • Create and configure ghost images for site hardware.
  • Create and Image MES and SAP RF Scanners.
  • Maintain and troubleshoot site PBX.
  • Provide on call support.
  • Identify and purchase hardware using the CER Process.
  • Administer network hardware (enabling and disabling ports).
  • Administer file services, Print Services and Terminal Servers.
  • Document new processes.
  • Provide support to wireless devices. (i.e. - Blackberry).
  • Follow all procedures around the ISS security policy.
  • Provide end user training & technical assistance.
  • Assist Administrators in rotational duties for the following (but not limited to) administration competencies: Network Administration (equipment maintenance, backups, daily checklists). Systems Administration (account maintenance, backups/restores, server maintenance). Business Systems Administration (documentation, process flows, CMRs, troubleshooting). Database Administration (daily checklists, backups, troubleshooting).
  • Load and verify correct operation of software packages.
  • Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Maintain inventory of computer parts and lo of all repairs/service performed.
  • Provide training and technical assistance to users.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

Jabil provides comprehensive manufacturing solutions across various industries, including healthcare, automotive, consumer electronics, and industrial sectors. Their services cover the entire process from product design and engineering to final assembly and distribution. This end-to-end approach helps clients streamline operations, reduce costs, and speed up the time it takes to bring products to market. Jabil stands out from competitors by utilizing advanced analytics to enhance production processes and by having deep industry knowledge, which allows them to deliver high-quality products efficiently. The goal of Jabil is to be a trusted partner for leading brands, helping them optimize their manufacturing and supply chain operations.

Company Stage

IPO

Total Funding

N/A

Headquarters

Saint Petersburg, Florida

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Jabil's planned investment of INR 2,000 crore in a new manufacturing facility in Trichy will create approximately 5,000 jobs, indicating strong growth and expansion opportunities.
  • Recognition from prestigious lists like Fortune's World's Most Admired Companies and TIME's World's Best Companies highlights Jabil's strong reputation and appeal as an employer.
  • The company's focus on innovation, such as exploring perovskites for photonic computing, positions it at the forefront of technological advancements.

What critics are saying

  • The highly competitive nature of the manufacturing solutions market requires Jabil to continuously innovate to maintain its edge.
  • Job cuts, such as the recent reduction of 130 positions in Albuquerque, could impact employee morale and public perception.

What makes Jabil unique

  • Jabil's end-to-end manufacturing solutions, from design to distribution, streamline client operations and reduce costs, setting them apart from competitors who may only offer partial services.
  • Their integration of advanced analytics into production processes optimizes efficiency and adds significant value for clients, a technological edge over many competitors.
  • Jabil's extensive global reach with over 260,000 employees in 100 locations across 30 countries provides unparalleled scalability and flexibility for clients.

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