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Director of Marketplace Trust
Posted on 2/24/2022
INACTIVE
Locations
Menlo Park, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Social Media
Requirements
  • 10+ years of experience in content moderation, trust & safety, risk, fraud, abuse or a similar field, preferably at a marketplace or social media company
  • 7+ years leading & managing high-performing teams, including remote teams
  • Passion for protecting our community
  • High initiative, resilient and adaptive
  • Ability to influence and drive clear alignment with cross functional partners
  • Empathetic leader who can work with all levels of people and management and knows when to be hands-on
  • Strong communication, analytical and creative problem-solving skills
  • Never satisfied with the status quo, always looking to continuously innovate and re-examine established processes
Responsibilities
  • Promote trust on Poshmark by detecting, preventing and blocking prohibited user generated content (counterfeit listings, phishing & spam comments and copyright violations) and non-fraudulent user behavior violations (harassment, disintermediation, non-shipment)
  • Own the strategic vision and tactical day-to-day operations of Marketplace Trust, including defining objectives, key results, and performance metrics for team and function success
  • Build, develop and retain a high performing team through mentorship, feedback and career development
  • Constantly evaluate, evolve and scale our approach to content and user moderation, including finding the optimal balance between technology (machine learning/rules) vs. human review and in-house vs. vendor-based solutions
  • Standardize and scale a multi-process, high-volume content review team
  • Create and improve automated content integrity systems and tools to increase efficiency and effectiveness, while minimizing friction for good users
  • Develop, refine and implement content and user policies that ensure a safe, trusted and efficient marketplace while also allowing for scalable enforcement
  • Collaborate with cross-functional stakeholders in Fraud, Product, Engineering, Security, Data Analytics, Community and Growth to design and deliver innovative marketplace trust solutions
  • Manage relationships with third-parties including brands, non-profits and law enforcement agencies, with shared interests in ensuring content compliance on the platform
Poshmark

501-1,000 employees

Social marketplace for new and secondhand style
Company Overview
Poshmark's mission is to put people at the heart of commerce, empowering everyone to thrive. The company is building a community marketplace.
Benefits
  • A comprehensive health care and benefit plan
  • Health & wellness
  • Remote work support
  • Flexible vacation and paid time off
  • Parental and family leave
  • 401K plan
  • Fun company parties and offsite events
  • Personal style encouraged (or not, whatever you're into.)
  • Learning and development for career growth
Company Values
  • Focus on People: We focus first on people and are obsessed with empowering our team and our community to work together.
  • Together We Grow: We support each other to strive for our dreams and have fun along the way.
  • Lead with Love: Love fosters genuine connections and allows us to approach others with empathy and respect.
  • Embrace Your Weirdness: Embracing our weirdness frees us to accept our own individuality as well as each other's.