Laundry Manager

Job Description

• Oversee the daily operations of the laundry department, ensuring efficient processing of all guest and operational linens
• Supervise, train, and manage laundry staff, fostering a culture of excellence and continuous improvement
• Maintain the highest standards of cleanliness, quality, and presentation for all linens and garments
• Implement and enforce strict quality control procedures to ensure compliance with hotel standards and guest expectations
• Manage inventory levels of linens, uniforms, and cleaning supplies, ensuring adequate stock whilst minimising waste
• Coordinate with housekeeping and other departments to ensure timely delivery and collection of laundry items
• Monitor and maintain all laundry equipment, arranging for regular servicing and repairs to prevent operational disruptions
• Develop and manage departmental budgets, controlling costs whilst maintaining service quality
• Ensure compliance with health, safety, and environmental regulations, including proper handling of chemicals and waste disposal
• Create and optimise work schedules to meet departmental demands and operational requirements
• Conduct regular staff appraisals and performance reviews, identifying training needs and development opportunities
• Prepare detailed reports on departmental performance, including productivity metrics and cost analysis
• Liaise with external laundry service providers when required, ensuring service level agreements are met
• Implement sustainable practices and eco-friendly initiatives within the laundry operations
• Address guest complaints related to laundry services promptly and professionally, ensuring resolution and satisfaction

Qualifications

• Minimum 8-10 years of experience in laundry management
• Proven track record of managing laundry operations in a hotel or large-scale institutional setting
• Strong knowledge of laundry equipment operation, maintenance, and troubleshooting
• Demonstrated experience in staff supervision, training, and performance management
• Proficiency in inventory management and cost control procedures
• Sound understanding of health, safety, and environmental regulations relevant to laundry operations
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Strong communication and interpersonal skills with the ability to liaise effectively across departments
• Proficiency in using laundry management software and basic computer applications
• Ability to work flexible hours, including early mornings and weekends as required
• Hospitality management qualification or relevant certification in laundry operations
• Experience with sustainable and eco-friendly laundry practices
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Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities