Field Service Engineer
Long Beach, CA
Posted on 3/15/2023
INACTIVE
Develops advanced mobile robots with exceptional agility
Company Overview
Boston Dynamics stands out in the robotics industry due to its advanced mobile manipulation robots that demonstrate exceptional mobility, dexterity, perception, and agility, which are achieved through the application of sensor-based controls and computation. The company's commitment to customers is evident in its robustness testing, support, and customer learning and development, enabling its robot, Spot, to outperform any other mobile robot in terms of distance covered, climbing ability, and asset inspection. Furthermore, Boston Dynamics' world-class development teams not only create prototypes for new concepts but also engage in rigorous build-test-build engineering and field testing, ensuring successful designs are transformed into high-quality robot products.
Robotics & Automation
Industrial & Manufacturing
Company Stage
N/A
Total Funding
$38.8M
Founded
1992
Headquarters
Waltham, Massachusetts
Growth & Insights
Headcount
6 month growth
↑ 11%1 year growth
↑ 35%2 year growth
↑ 49%Locations
California, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
- Ability to travel up to 80% of the time
Responsibilities
- Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
- Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
- Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
- Document and complete service administration activities promptly in our CRM
Desired Qualifications
- Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
- Support experience with highly specialized and complex platform technology
- Customer management and communication skills with demonstrated experience in a customer support environment
- Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
- Prior experience performing repairs/maintenance on mechanical equipment
- Experience using power tools and specialized equipment