Account Manager @ Panorama Education

About Panorama: Panorama Education is a fast-growing technology company focused on helping students achieve academic success and well-being. More than 2,000 K-12 school districts serving 15 million students across all 50 states have adopted Panorama to understand and support students across academics, attendance, behavior, and life skills development. School districts turn to Panorama's student support platform, research-backed surveys, and professional development to track progress toward strategic goals and improve student outcomes.

Panoramians can choose to work fully remote anywhere within the Continental United States.

About the Role:

As an Account Manager, you play a pivotal role on the Account Management team, responsible for renewing accounts and driving revenue growth across your portfolio. Your primary responsibilities include retaining business, identifying and closing expansion opportunities, and developing strong relationships with school and district leaders. You will work closely with client buyers and decision-makers including Superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.

Key Responsibilities:

Minimize customer attrition and increase account growth
Meet regularly with customers to discuss progress to goals and find new ways to improve student impact
Communicate consistently and proactively with customers to address their needs, anticipate potential concerns, and ensure a great customer experience
Early identification of at-risk clients and escalation of potential risks or challenges
Drive product knowledge and adoption by coaching customers on best practices and advocating for customer needs within Panorama Education
Maintain data hygiene including pipeline, activity entry, contact information
Leverage customer data to provide clear and relevant information to drive improvements
Own renewals across a large portfolio of partner districts, understanding budget cycles and contract options preferred by our clients, including licenses fee structures and renewal timing
Increase business with existing clients by discovering and maturing opportunities to grow Panorama’s business
Ability to travel 5-10% of the year to meet customers in-person and at conferences to build relationships, represent the company, gather feedback, negotiate deals, network with industry professionals, provide support, and stay informed on industry trends
Collaborate closely with project leads to provide outstanding relationship management and function as a thought partner to our clients
Triage client requests to the appropriate internal team to ensure clients are getting the best experience using our platform

Our Ideal Candidate Has:

1+ year of Account Management experience in meeting or exceeding quotas and receiving positive customer feedback
Solution-oriented account management with a large portfolio (100+ accounts); demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, exceeding goals, and building client relationships
Proven ability at leading strategy for client health interventions
Excellent written and verbal communication skills, with the ability to effectively summarize meetings, keep detailed CRM notes, and foster positive client interactions
Strength in overcoming objections and conflict resolution, with a deep understanding of customer needs and industry trends
Ability to adapt and respond quickly to change
Advanced use of Google Suite, Gainsight, and Salesforce
Demonstrated ability to prioritize and multi-task in a deadline-driven environment
Strong organizational skills and attention to detail
Solution-oriented and proactive in problem-solving
Team player with a positive attitude, able to collaborate cross-functionally to retain and expand business
Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions
Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams
Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions
Ability to develop relationships with district leadership (Superintendent, Assistant Superintendent, eg)
Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access

Salary: The base salary for this role is $92,000 with an on target earnings of $115,000

The “Starting Base Salary” represents anticipated salary for this position across all US locations. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of Panorama’s competitive total rewards strategy that also includes annual bonus or commission awards, equity awards, as well as other region-specific health and welfare benefits

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Account Manager

Panorama Education

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