Full-Time

Health Coach Manager

Confirmed live in the last 24 hours

Diverge Health

Diverge Health

1-10 employees

Social Impact
Healthcare

Compensation Overview

$70k - $95kAnnually

Mid, Senior

New York, NY, USA

Requires in-person visits to patients and on-site meetings.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • Demonstrated success in managing people and guiding their day-to-day performance
  • 3+ years of supervisory experience
  • 2+ years' experience with Chronic Disease management
  • At least 5+ years of relevant experience in a customer service or coaching role, ideally in a high-growth company
  • Experience utilizing Motivational Interviewing is preferred
  • Strong customer service or patient-facing experience
  • Comfortable working with diverse teams with both clinical and non-clinical backgrounds
  • Experience working with remote teams and promoting team culture in remote environments
  • Ability to visit patients in home and drive on-site to meetings
  • Familiarity with one or more of the following topics: primary care, health coaching, health education or care of vulnerable patient populations.
Responsibilities
  • Responsible for people and performance management of assigned Health coaches on Care Teams
  • Support Health Coaches from onboarding through on-the-job learning to ensure success in their role of driving positive patient outcomes
  • Oversee all people management responsibilities including communication, performance management, growth and development, and administrative/compliance
  • Lead weekly meetings with Health Coaches to facilitate discussion regarding successes and challenges, and create a safe, trusted and collaborative environment in which each team member feels empowered to contribute
  • Identify Performance issues that require proactive performance coaching, and when necessary, disciplinary steps
  • During the training period, partner with Population Health leadership team and Clinical Trainer to participate in assessment review, and identify emerging risk areas for additional training
  • Complete quarterly performance reviews and work closely with the team to align on prioritization of work
  • Work closely with individual Health Coaches to support ongoing growth and development
  • Monitor performance dashboards on a daily/weekly cadence to view individual Health Coach performance of assigned pods and facilitate ongoing feedback sessions to reinforce and/or correct behavior
  • Shadow Health Coaches and provide consistent feedback on patient engagement skills
  • Conduct Quality Assurance calls to gather NPS score and qualitative feedback from patients.
  • Participate in hiring manager responsibilities for new Health Coach recruitment.
  • Serve as a mentor to new Health Coaches
  • Additional responsibilities as necessary to support the aims of advancing the quality and performance of Diverge Health care teams.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • The lack of detailed information makes it difficult to assess potential upsides for working at Diverge Health.

What critics are saying

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What makes Diverge Health unique

  • Without specific company information, it's challenging to identify Diverge Health's unique differentiation in the market.

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