Full-Time

Customer Enablement Specialist

Posted on 5/7/2024

Alayacare

Alayacare

501-1,000 employees

Cloud-based home health care software solution

Data & Analytics

Mid

Toronto, ON, Canada

Required Skills
Hubspot
Zendesk
Requirements
  • Completion of post-secondary education
  • 3+ years of experience in a customer-facing role
  • Ability to communicate professionally in French and English
  • 1+ years of experience in software implementation/onboarding/training
  • Comfortability in delivering trainings and presentations virtually and in-person
  • Strong training skills and familiarity with adult learning styles
  • Strong organizational and time-management skills
  • Technical acumen and comfortability in learning new software
  • Experience with project tools like Mavenlink, Confluence, HubSpot, Jira, Zendesk
  • Experience with MS Office Suite and virtual conferencing/chat platforms
  • Exposure to the healthcare space
  • Bilingualism in French and English is an asset
  • Willingness to travel within Canada and the USA
Responsibilities
  • Effectively facilitate the onboarding of SMB customers through the AlayaCare onboarding delivery model
  • Provide input to and execute project plans
  • Develop and update training resources
  • Facilitate customer set up in AlayaCare University
  • Responsible for quality system configurations and training for customers
  • Support customer issues during onboarding
  • Establish and maintain relationships with customer stakeholders
  • Maintain knowledge of internal processes and procedures

AlayaCare offers a comprehensive cloud-based home health care software solution, incorporating clinical documentation, back office functionality, client and family portals, and mobile care worker features, focusing on enabling the delivery of quality care in the home environment through innovative technology.

Company Stage

Series D

Total Funding

$255.4M

Headquarters

Montréal, Canada

Founded

2014

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

0%
INACTIVE