Job Description

Reporting to the Vice President, People Operations, the Director, People Systems leads a team of project managers and business system analysts responsible for tech-enabled business process transformation. This role will be the lead partner of IT, People and Culture (P&C) and Finance stakeholders, to translate business strategy into products that deliver frustration-free experiences to active and prospective Zscaler employees, as the company grows to $5B in revenue and 10K+ employees. The ideal candidate will be a hands-on leader with a deep understanding of P&C functions and systems, and a track record of delivering great customer experiences through innovative products. This position requires an ability to think strategically and scale for future growth, as well as execute tactically to meet short-term goals.

**Position is based in San Jose and hybrid 2x a week in office.

Key Responsibilities:

• Provide a frustration-free candidate and employee experience thru operations and technology consistent with ZScaler’s culture of innovation and customer obsession. Partner with P&C leaders to discover business needs and outcomes, then translate these into product features.
• Partner with the IT organization to deploy products and features. Collaborate with IT to define a product roadmap for delivering a world-class employee experience. Continually explore new products to anticipate and deliver to future business needs.
• Lead a configuration team that will own business setup configuration across all People and Culture systems. Partner with IT to design and operate a business process configuration operating model, to maximize speed and quality delivery for recurring business needs.
• Be the point of contact for IT for infrastructure projects, supporting with requirements definitions, UAT, and end-user enablement for the automation delivered to Zscaler. Design and operate the change management and communications of process changes, systems upgrades and enhancements.
• Develop and manage service analytics, and provide intelligence to People Team stakeholders that generates unique ideas for program improvements.

Qualifications

• 10+ years’ experience in HR systems and operations, 5+ years’ experience leading teams.
• Fluent in both technology and business processes. Able to design optimal service delivery thru technology and operations.
• Implementation and operational expertise in the latest HR technologies a must, including HCM, ATS, Talent Management, Compensation, and Case Management.
• Obsessed with innovation and automation. Anticipates customer needs and delights customers by delivering solutions proactively.
• Excellent business, leadership, and HR acumen, comfortable navigating ambiguity and ability to thrive in a rapidly changing, fast-paced environment.
• Strong quantitative and qualitative analytical skills to grasp complexities and perceive relationships among problems and issues.
• Proven track record of managing cross-functional partnerships, (ie, business leadership up to C-suite, IT, Finance, Legal, and HR).
• Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities.
• Exceptional communication instincts & practices that keep stakeholders informed and included.