Senior IT Support Engineer (Onsite - 5 days per week onsite in Irvine, CA)
Overview:
The Senior IT Support Engineer will be responsible for leading our IT support team and providing advanced technical assistance, overseeing technical operations, mentoring junior team members, and implementing IT projects. This role will work both independently and collaboratively to ensure that Weedmaps employees continue to operate at a high level. We are looking for someone with a deep and genuine passion for technology, who also has great communication skills and enjoys working with people.
The impact you’ll make:
- Lead and mentor a team of IT Support Engineers and Specialists, providing guidance and support in resolving complex technical issues. Experience supporting C suite and other VIP clients.
- Serve as the primary point of contact for the Irvine or relevant office working in office 4+ days a week, with duties including but not limited to:
- On-site support
- IT lab organization
- Asset tracking and inventory management
- Conference room upkeep and development
- Collaborate with infrastructure teams to fulfill administrative duties and create SOPs including monitoring health, patching, maintenance and optimization of core platforms including but not limited to:
- Jamf
- G Suite
- Azure/ inTune
- Automox
- Slack
- Jira
- Partner with the network team and be onsite backup for network infrastructure, troubleshooting, patching etc.
- Assist specialist team with ticket queue, operational tasks, and serve as escalation point and liaison to Apps and infrastructure teams.
- Manage IT projects from inception to completion, including planning, implementation, and documentation.
- Evaluate and recommend IT solutions to improve efficiency, productivity, and user satisfaction
- Develop and maintain IT support policies, procedures, and best practices.
- Serve as a subject matter expert on IT matters, providing guidance and training to end-users and stakeholders.
- Collaborate with other departments to identify and address IT needs and requirements.
- Conduct regular assessments of IT systems and infrastructure, identifying areas for improvement and optimization.
- Stay informed of emerging technologies and trends in the IT industry, making recommendations for adoption as appropriate.
- Ensure compliance with relevant regulations and standards, particularly regarding IT security and data privacy in collaboration with infosec and infrastructure teams.
- Design, maintain and support onboarding efforts for new hires and new hire orientations.
- Other duties as assigned
What you’ve accomplished:
- 7 + years of Proven experience in IT support in a senior or leadership role.
- Extensive experience working in a MacOS environment
- Working experience with Jamf, G Suite, and/or Okta
- Working Network / System Administration experience
- Experience in IT project management, including planning, budgeting, and resource allocation.
- Knowledge of IT systems, networks, and infrastructure, with the ability to troubleshoot complex issues.
- Leadership and team management skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent years or related experience. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Bonus Points:
- Administrative experience in any of the following:
- Azure / inTune
- Slack
- Jira
- Automox
The base pay range for this position is $105,000.00 to $118,000.00 per year
2024 Benefits for Full Time, Regular Employees:
- Physical Health benefits: Medical, Dental & Vision:
- Employee - employer paid premium 100%
- Company contribution to a HSA when electing the High Deductible Health Plan
- For plans that offer coverage to your dependents, you pay a small contribution
- Mental Health benefits:
- Free access to CALM app for employees and dependents
- Employee Training
- Mental Health seminars and Q&A sessions
- Basic Life & AD&D - employer paid 1x salary up to $250,000
- 401(k) Retirement Plan (with employer match contribution)
- Generous PTO, Paid Sick Leave, and Company Holidays
- Supplemental, voluntary benefits
- Student Loan Repayment/529 Education Savings - including a company contribution
- FSA (Medical, Dependent, Transit and Parking)
- Voluntary Life and AD&D Insurance
- Critical Illness Insurance
- Accident Insurance
- Short- and Long-term Disability Insurance
- Pet Insurance
- Family planning/fertility
- Identity theft protection
- Legal access to a network of attorneys
- Paid parental leave
Why Work at Weedmaps?
- You get to work at the leading technology company in the cannabis industry
- You get to play a meaningful role in helping to advance cannabis causes, including helping improve the lives of patients who rely on the benefits of cannabis
- You get an opportunity to shape the future of the cannabis industry
- You get to work on challenging issues in a collaborative environment that encourages you to do your best
- You get to work in a casual and fun environment; no fancy clothes required, but you are free to dress to the nines!
- Generous PTO and company holidays
- Numerous opportunities and tools to learn and grow your professional skills
- Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!
Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.
About Weedmaps:
WM Technology, Inc.’s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we’ve seen in the past 10 years.
Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.
WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.
Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.
Notice to prospective Weedmaps job applicants:
Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:
- Our recruiters will always communicate with candidates through an @weedmaps.com email address.
- Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.
- If you are interested in a role at Weedmaps, please apply through our established channels.
If you are unsure if a communication is legitimate, please contact our recruitment team at [email protected] and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!
