Analyst - Business Banking Development & Support

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Primary focus is collaborating with in-market Relationship Managers to support the onboarding and ongoing support of those clients that are within a Relationships Manager’s book of business. Including but not limited to account openings, online setups, deposit support, credit support and complex service requests.

In addition, they support our segment’s digital sales channels, such as sales request from the organization’s website, phone 800# sales queues, internal remote teams, and marketing material (ex. mail, radio, web etc.).

Key responsibilities for the role:

• Achieve targeted segment’s Business Banking Deposit, Credit and Treasury Management targets through proactive portfolio management in collaboration with RMs, and digital sales channel (Phone/Web) volume. Have a strong proficiency in credit and treasury management solutions.

• Provide sales and support for Relationships Managers by engaging in activities related to client onboarding, account openings, loan submissions, document collection, client outreach, servicing, and ongoing maintenance within your assigned team.

• Utilize research and problem-solving skills to identify, analyze and resolve client issues promptly; maintain system to track responses to inquiries and ensure follow-up action is completed.

• Identifying and referring cross-sell opportunities to the appropriate colleague.

• Ensure compliance with all regulations, policies, and procedures.

Key skills and experience:

• For this position, you must have at least 2 years of experience in the Banking Industry

• Business Banking/Commercial credit & treasury management experience preferred

• Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required.  Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration

• Strong probing, communication, analytical, problem solving and decision-making skills to effectively uncover and resolve complex client issues

• Effective time management and prioritizing skills      

• Proficient with Outlook, Word, Excel, and PowerPoint

The estimated salary range for this position is $32.00 per hour USD to $37.00 per hour USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.