Full-Time
Senior Analyst 1 Infrastructure Services
Posted on 11/1/2025
DXC Technology
10,001+ employees
Global IT services for enterprise modernization
No salary listed
Chennai, Tamil Nadu, India
In Person
 DevOps & Infrastructure (1) |
|---|
- Minimum of 2-3 years’ experience in L1 network Support
- Proven ability in learning and upgrading new technologies/technical skills
- Must be able to demonstrate excellent troubleshooting and problem solving skills
- Good communication skills
- Good understanding (of L1/L2 Level) of Switching & routing protocols, and products like: HP/Nexus Switches, F5 Load Balancers, DWDM and IPAM
- Analyze/solve application-related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed
- Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks
- Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed
- ITIL V3 Foundation Certification is desired
- Participate in Change management
- Participate and provide inputs on Change management processes
- Monitor/Ensure ITSM compliance for all incidents and service calls
- Ensure SLA compliance for all incidents and service calls
- Ensure usage of documents from the KB for proper resolution of incidents and service calls
- Ensure adherence to Incident management standardization codes
- Active participation in audits and facilitating the same
- Adherence to the documented notification, elevation and escalation process
- Communication to the customer both while responding to a case and also after resolution of the case
- Handle vendor coordination and further coordinate with them on technical grounds
- Coordination and communication with other incident management groups
- Participate in regular reviews with the Delivery Leads
- Participate in team meetings
- Participate in Service Delivery reviews
- Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected
- Update daily reports and checklists as defined
- Contribute towards preparation of Service Delivery Reviews
- Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool
- Help in preparing process and ITIL documents needed for the delivery
- Keep track and update status of pending incidents and service requests and ensure closure of them ASAP
- Work closely with the L2/L3 Team on repetitive tickets from a problem management perspective
- Ensure response & resolution of most of the incidents and service requests
- Ensure response & resolution or recovery of service ASAP after implementation of solution / workaround for cases
- Provide inputs to Deep Technical support or the Level -2 team for problem management and resolution of major or elevated incidents
- Provide required updates to stakeholders involved in case of critical incidents like outages
- 24/7 operational environment
- Prepare Incident reports for all the business critical incidents and unscheduled server downtime
- Monitor the Queue for Network events/alarms and raise necessary tickets
- Ensure ITSM compliance for all incidents and service calls
- Ensure SLA compliance for all incidents and service calls
- Ensure usage of documents from the KB for proper resolution of incidents and service calls
- Ensure adherence to Incident management standardization codes
- Adherence to the documented notification and escalation process
- Communication to the customer both while responding to a case and also after resolution of the case
- Handle vendor coordination
- Coordination and communication with other incident management groups
- Handle Incident Management
- Participate in Change management
- Participate and provide inputs on Change management processes
- Monitor/Ensure ITSM compliance for all incidents and service calls
- Ensure SLA compliance for all incidents and service calls
- Ensure usage of documents from the KB for proper resolution of incidents and service calls
- Ensure adherence to Incident management standardization codes
- Active participation in audits and facilitating the same
- Adherence to the documented notification, elevation and escalation process
- Communication to the customer both while responding to a case and also after resolution of the case
- Handle vendor coordination and further coordinate with them on technical grounds
- Coordination and communication with other incident management groups
- Participate in regular reviews with the Delivery Leads
- Participate in team meetings
- Participate in Service Delivery reviews
- Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected
- Update daily reports and checklists as defined
- Contribute towards preparation of Service Delivery Reviews
- Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool
- Help in preparing process and ITIL documents needed for the delivery
- Keep track and update status of pending incidents and service requests and ensure closure of them ASAP
- Work closely with the L2/L3 Team on repetitive tickets from a problem management perspective
- Prepare Incident reports for all the business critical incidents and unscheduled server downtime
- Monitor the Queue for Network events/alarms and raise necessary tickets
- ITIL V3 Foundation Certification is desired
- Experience in managing Datacenter LAN
- Experience in L2 network Support
- Good understanding (Of L2 Level) of Switching & routing protocols, and products like: HP and Nexus Switches, F5 LoadBalacers, IPAM Tools, DWDM, Netscout Packet Capture and Flow Analyzer
- F5 Load Balancers experience
- Netscout Packet Capture and Flow Analyzer experience
- Extensive hands on experience with BIG-IP 5000 and 2000 series
- Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox
- Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing)
- Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4
- Extensively worked on virtual F5 LTM module on VMware for application testing
- Configured VCMP Host and created VCMP guests for Exchange and ACE migrations
- Created a high availability feature between the VCMP guests for different VCMP hosts
- Extensive knowledge in configuration via CLI (TMSH and advance shell)
- Good knowledge on basic iRules scripting and debugging
- Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP
- Implementation of major application services with the iApps templates
- Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check
- Extensive knowledge and experience with hosting SSL certificates on F5 platforms
- Experience in managing the load balancers in a high-availability infrastructure
- Solid understanding and experience in managing Data center LAN
DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.
Company Size
10,001+
Company Stage
IPO
Headquarters
McLean, Virginia
Founded
2017
Simplify's Take
What believers are saying
- 10,000+ Amazon-certified professionals enable high-margin AI consulting revenue scaling.
- Hogan-Euronet integration creates cross-sell opportunities in fintech and banking sectors.
- Debt refinancing at 4.25% extends maturity profile, funding AI-native revenue streams.
What critics are saying
- Organic revenue declined 6.9% annually over five years; Q1 2026 guidance misses estimates.
- All three business segments declining; USPS contract losses to Palantir and IBM.
- €650M notes at 4.25% raise annual interest costs by ~€24M, straining cash flows.
What makes DXC Technology unique
- Enterprise-scale AI operationalization with 115,000 employees using Amazon Quick platform.
- AMBER automotive platform reduces development time 50% and costs 30%.
- Agentic Security Operations Center partnership with 7AI addresses emerging cybersecurity demand.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Holidays
Paid Vacation
Flexible Work Hours
Company News
DXC deploys Amazon Quick across entire workforce. By Dylan Bushell-Embling Wednesday, 11 February, 2026 IT services and consulting company DXC Technology has completed an enterprise-wide deployment of agentic AI-powered digital workspace Amazon Quick. The platform has been deployed across DXC's global workforce of 115,000 employees operating across 70 countries, making it one of the largest enterprise rollouts of the solution to date. DXC plans to use the platform to improve the way its employees collaborate, access information and deliver work across a highly distributed enterprise. As part of the rollout, the company has introduced an AI advisor agent designed to provide employees with a single access point for AI-related knowledge and tools, which is now being used by more than 40,000 engineers. In addition to deploying the platform internally, DXC has launched a dedicated Amazon Quick Practice aimed at helping enterprises deploy AI more quickly and efficiently. The practice consists of more than 10,000 Amazon-certified professionals, including over 1000 trained and certified across Amazon AI specialisations. Cross-functional teams of AI architects, automation designers and adoption leads will work with customers to identify high-impact use cases and rapidly deploy AI capabilities. The practice is designed to scale with enterprise needs and support co-investment with Amazon in targeted industry solutions for sectors such as financial services, insurance and manufacturing. DXC Chief Digital Innovation Officer Russell Jukes said deploying Amazon Quick internally gave the company the opportunity to pressure-test the solution at enterprise scale. "We've seen firsthand how AI, when connected to the way people work and the processes they rely on, can reduce friction, improve decision-making, and help teams operate more effectively with the right guardrails in place," he said. "That experience now directly informs how we help our customers move beyond pilots and activate AI across their enterprises." DXC President of Consulting and Engineering Services Ramnath Venkataraman added that the collaboration with Amazon on the consulting practice represents "a launch pad for AI-powered enterprise transformation, with a focus on making AI practical, scalable and embedded into day-to-day operations, not just another tool sitting on the sidelines". Image credit: iStock.com/MF3d Cybersecurity company Sophos has acquired UK-based Arco Cyber to augment its Sophos CISO... Logicalis Australia's new TAS unit will provide consulting-led services aimed at helping... Snowflake and OpenAI have agreed to collaborate to provide advanced AI model capabilities for...
DXC Technology reported third-quarter revenue of $3.2 billion, declining 4.3% year-over-year, though adjusted EBIT margin of 8.2% and non-GAAP earnings per share of $0.96 both exceeded guidance. The company generated $266 million in free cash flow for the quarter and $603 million year-to-date. The IT services firm reduced total debt by $465 million to approximately $3.6 billion whilst increasing its cash balance by over $500 million to $1.7 billion. DXC repurchased $190 million in shares year-to-date. However, performance declined across all three business segments, with US markets particularly weak. The company expects fourth-quarter organic revenue to decline 4% to 5%. DXC is pursuing a dual-track strategy focusing on stabilising heritage businesses whilst building AI-native revenue streams, with full-year free cash flow guidance of approximately $650 million.
DXC Technology met Wall Street's revenue expectations in Q4 2025, reporting $3.19 billion in sales, flat year on year. However, its Q1 2026 revenue guidance of $3.18 billion came in 1% below analyst estimates. The IT services provider delivered a non-GAAP profit of $0.96 per share, beating consensus estimates by 16.2%. Adjusted EBITDA reached $477 million with a 14.9% margin. Management raised full-year adjusted EPS guidance to $3.15 at the midpoint. Despite solid profit margins and strong free cash flow generation, DXC's organic revenue fell 4.3% year on year. The company, formed from the 2017 merger of Computer Sciences Corporation and HP Enterprise's services business, continues facing demand challenges with revenue declining 6.9% annually over five years.
DXC Technology and Euronet Worldwide have announced a global partnership to integrate DXC's Hogan core banking platform with Euronet's Ren payments platform. The integration aims to streamline issuing, revolving credit and payments operations for banks and fintech companies. The partnership connects an established core banking system with a modern payments engine, potentially simplifying product launches and back-office processes for financial institutions. However, analysts suggest the deal is unlikely to significantly impact Euronet's near-term performance unless it scales beyond Hogan's existing customer base. Euronet faces structural challenges including questions around European ATM operations, remittance volumes and payments competition. Recent analyst downgrades and concerns about valuation have prompted investors to reassess the company's prospects, with fair value estimates ranging between $85 and $106.63 per share.
Several stocks fell following escalating geopolitical tensions between the US and European Union, centred on Greenland, which sparked fears of a renewed trade war. The VIX jumped to a fresh eight-week high as investors adopted a risk-off approach. WEBTOON declined 1.8%, Pitney Bowes dropped 3.3%, IBM fell 3.2%, DXC decreased 1.8%, and First Advantage slumped 4%. Mega-cap technology stocks with significant international operations were particularly affected as potential trade disruptions threaten global business models and supply chains. First Advantage's shares have shown high volatility over the past year with 16 moves exceeding 5%. Three months ago, the stock gained 9.8% after beating third-quarter revenue expectations with $409.2 million and raising full-year 2025 guidance.