Full-Time

Production Strategist

Expression of Interest

Posted on 7/27/2024

Lilt

Lilt

501-1,000 employees

AI-powered translation services for enterprises

Enterprise Software
AI & Machine Learning

Senior, Expert

Boston, MA, USA + 1 more

More locations: Indianapolis, IN, USA

Hybrid position based out of Indianapolis, IN office; expected to work in-office.

Category
Production Planning & Scheduling
Quality Control & Compliance
Operations & Logistics
Required Skills
Communications
Management
Requirements
  • 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies
  • Customer onboarding experience
  • Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
  • Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including meticulous attention to detail and multitasking skills
  • Analytical and organized problem solving abilities
  • Able to meet deadlines and work under pressure
Responsibilities
  • Consult and work closely with Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
  • Lead implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing and service delivery.
  • Application of procedures to localization workflows.
  • Lead program risk management to identify, communicate and escalate risks, potential issues, plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
  • Lead the onboarding of new customers.
  • Scope new services, including pricing proposals and SLAs.
  • Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
  • Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program.
  • Maintain and exceed performance against KPIs, to include, but not limited to: Account Health, Onboarding (Time to first dollar), Customer SLAs, Issue resolution time.
  • Draw on strong analytical capabilities to monitor and control production team performance against KPIs.
  • Direct tasks for production resources to meet and exceed KPIs and customer SLAs.
  • Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.
  • Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.
  • Manage production escalations, drive RCA and CAPA to completion.
  • Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.

Lilt provides translation services powered by Generative AI, specifically designed for global enterprises that need to translate their products, services, and media content. Their service integrates seamlessly into clients' existing systems, allowing businesses to use their regular tools without interruption. Lilt's AI technology is enhanced by skilled linguists who offer real-time feedback to maintain high-quality and consistent translations. Clients benefit from significant cost savings, with reports of up to 40% reduction in translation expenses. Beyond translation, Lilt engages in discussions about the role of Generative AI in transforming businesses, establishing itself as a thought leader in the AI and business technology sectors. The company's goal is to provide effective and efficient translation solutions while helping organizations leverage AI for broader business improvements.

Company Stage

Series C

Total Funding

$89.4M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

6%

1 year growth

11%

2 year growth

30%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven translation as companies expand globally.
  • Lilt's AI DataStudio provides scalable, affordable data creation for language model training.
  • Recognition as a thought leader in AI-driven business transformation.

What critics are saying

  • Self-service model builder may increase competition from smaller companies.
  • Claims of outperforming Google Translate could attract scrutiny if not validated.
  • Dependency on third-party language models may affect service reliability.

What makes Lilt unique

  • Lilt integrates AI-powered translation with real-time feedback from skilled linguists.
  • Lilt's Contextual AI Engine outperforms Google Translate and GPT-4 in accuracy and cost.
  • Lilt offers a self-service model builder for customized AI solutions.

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Benefits

Full Healthcare - Employees receive coverage of medical, dental, and vision insurance.

401(k) Matching - We even match a portion of your contributions to help you save for your retirement

Competitive Compensation - We offer top market compensation programs, equity and salary, that grow alongside your impact.

Flexible Time Off - Take the time you need to rest, recharge, and rejuvenate.

Professional Development Budget - Every team has a budget for professional development

International Off-Site - When it's safe to do so, we can't wait to have our global teams reconnect in person

INACTIVE