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Full-Time

Production Strategist

Expression of Interest

Confirmed live in the last 24 hours

Lilt

Lilt

201-500 employees

AI-powered translation services for enterprises

AI & Machine Learning
Consulting
Enterprise Software

Senior, Expert

Boston, MA, USA + 1 more

More locations: Indianapolis, IN, USA

Hybrid position based out of Indianapolis, IN office; expected to work in-office.

Category
Production Planning & Scheduling
Quality Control & Compliance
Operations & Logistics
Required Skills
Communications
Management
Requirements
  • 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies
  • Customer onboarding experience
  • Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
  • Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including meticulous attention to detail and multitasking skills
  • Analytical and organized problem solving abilities
  • Able to meet deadlines and work under pressure
Responsibilities
  • Consult and work closely with Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
  • Lead implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing and service delivery.
  • Application of procedures to localization workflows.
  • Lead program risk management to identify, communicate and escalate risks, potential issues, plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
  • Lead the onboarding of new customers.
  • Scope new services, including pricing proposals and SLAs.
  • Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
  • Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program.
  • Maintain and exceed performance against KPIs, to include, but not limited to: Account Health, Onboarding (Time to first dollar), Customer SLAs, Issue resolution time.
  • Draw on strong analytical capabilities to monitor and control production team performance against KPIs.
  • Direct tasks for production resources to meet and exceed KPIs and customer SLAs.
  • Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.
  • Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.
  • Manage production escalations, drive RCA and CAPA to completion.
  • Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.

Lilt provides translation services powered by Generative AI, aimed at helping global businesses communicate effectively across different languages. Their service integrates seamlessly into clients' existing systems, allowing companies to use their usual tools without interruption. Lilt combines AI technology with the expertise of skilled linguists who offer real-time feedback to maintain high-quality translations. This approach has led to significant cost savings for clients, with reports of up to a 40% reduction in translation expenses. Lilt also engages in discussions about the role of Generative AI in transforming business practices, establishing itself as a thought leader in the field. The company's goal is to support enterprises in reaching a wider audience through efficient and effective translation solutions.

Company Stage

Series C

Total Funding

$148.2M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

11%

1 year growth

11%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • Lilt's recent innovations, such as the third-party LLM Hub and self-service model builder, demonstrate its commitment to staying at the forefront of AI technology.
  • Recognition as the gold winner in the Start-up of the Year category at the Best in Biz Awards International highlights Lilt's industry leadership and growth potential.
  • The introduction of the Contextual AI Engine, which outperforms major competitors like Google Translate and GPT-4, positions Lilt as a top-tier solution in the translation market.

What critics are saying

  • The rapid pace of technological advancements in AI could lead to increased competition, potentially eroding Lilt's market share.
  • Integrating new features and maintaining the quality of translations may pose challenges, especially as the company scales.

What makes Lilt unique

  • Lilt's integration of AI-powered translation services into existing business workflows ensures minimal disruption, setting it apart from competitors who require separate platforms.
  • The combination of AI solutions with real-time feedback from skilled linguists ensures high-quality translations, a unique blend not commonly found in the industry.
  • Lilt's focus on cost-effectiveness, with clients reporting up to 40% reduction in translation costs, provides a significant competitive advantage.

Benefits

Full Healthcare - Employees receive coverage of medical, dental, and vision insurance.

401(k) Matching - We even match a portion of your contributions to help you save for your retirement

Competitive Compensation - We offer top market compensation programs, equity and salary, that grow alongside your impact.

Flexible Time Off - Take the time you need to rest, recharge, and rejuvenate.

Professional Development Budget - Every team has a budget for professional development

International Off-Site - When it's safe to do so, we can't wait to have our global teams reconnect in person