Full-Time
Vice President Customer Success
Zus Health
51-200 employees
Subscription platform integrating patient health data
Compensation Overview
$200k - $240k/yr
Boston, MA, USA
Hybrid
Hybrid setup with regular travel to the Boston office and approximately 25% travel for meetings, client visits, and conferences.
Bachelor's, MBA
 Customer Experience & Support (1) |
|---|
Get referred to Zus Health
See people who can refer or advise you
- Proven experience in a senior-level Customer Success leadership role, preferably leading teams.
- Proven experience in an account management or Customer Success function within a healthcare technology setting, with a focus on value-based care companies.
- Demonstrated success in managing enterprise-level customer relationships and growing key accounts.
- A track record of implementing and optimizing Customer Success processes.
- An analytical mindset with the ability to derive insights from customer data.
- A strong understanding of healthcare industry dynamics, regulations, and market trends.
- The ability to hit and exceed targets in a fast-paced environment.
- Exceptional communication, leadership, and collaboration skills.
- A passion for improving healthcare in the United States.
- A Bachelor's degree in Marketing, Business, or a related field.
- The ability to travel approximately 25% of the time to team meetings, client visits, and industry conferences.
- Develop and execute a comprehensive Customer Success process and strategy aligned with company objectives.
- Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded.
- Define and track key metrics and Key Performance Indicators to measure customer engagement, satisfaction, and retention.
- Collaborate with cross-functional teams, particularly Sales, to align with company Objectives and Key Results and contribute to broader organizational goals.
- Develop and enhance Customer Success processes to ensure efficiency, scalability, and a seamless customer experience.
- Collaborate with other teams to identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics.
- Own the overall company revenue number and ensure steady growth through both new customers and increased usage by existing customers.
- Stay abreast of industry trends, competitive landscapes, and emerging technologies to inform customer service strategy.
- Cultivate customer advocates by identifying success stories, testimonials, and references that showcase the company's impact.
- Build and lead a Customer Success team as the company grows.
- An MBA is a plus.
Zus Health builds a platform that plugs into healthcare workflows to give providers quick access to patients’ histories, medication adherence data, and other important health information. The product helps health systems, telehealth services, and chronic care teams by reducing manual data gathering and easing administrative tasks, while offering real-time alerts for medication pickups and streamlined patient intake. It differentiates itself by focusing on seamless integration, timely, actionable insights, and a holistic view of patient data to improve care delivery and efficiency, rather than reinventing the care process from scratch. The company’s goal is to improve patient outcomes and operational efficiency by making patient data more accessible and useful for clinicians and care teams.
Company Size
51-200
Company Stage
Early VC
Total Funding
$74M
Headquarters
Boston, Massachusetts
Founded
2020
Get referred to Zus Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- Athenahealth integration and Civitas membership validate distribution and network credibility.
- Zus said February 2025 revenue grew eightfold, with 12 new client collaborations.
- May 2026 free AI summaries for customers deepen usage and raise switching costs.
What critics are saying
- Jonathan Bush's 2026 Maine gubernatorial run distracts leadership during a competitive interoperability cycle.
- Zus's own docs admit access depends on Patient.active, so workflow errors block cross-network data.
- Epic, Oracle Health, and HIE incumbents can bundle interoperability, compressing Zus's standalone value.
What makes Zus Health unique
- Zus embeds ZAP directly inside athenahealth Marketplace, reaching point-of-care workflows.
- Its FHIR-based patient graph spans 70,000 provider organizations and 270 million patients.
- Generated Patient Summaries launched May 4, 2026, turning fragmented records into usable chart prep.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Wellness Program
401(k) Company Match
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 3%2 year growth
↓ -2%BOSTON, April 22, 2024 /PRNewswire/ -- Zus Health, a pioneering healthcare data interoperability platform, today announced an agreement with athenahealth , Inc. through the company's Marketplace program. As part of the athenahealth ® Marketplace , this newly integrated application is now available to athenahealth's growing network of healthcare providers to enable them to eliminate clinical blind spots and close care gaps directly at the point of care.With the Zus Aggregated Profile (ZAP), Zus Health's core product, providers can quickly gather the whole story on their patient's health journey both within and out of their own clinic to prevent disease progression and hospitalizations before they happen. Through the ZAP, care teams can access easy-to-use patient data sourced from 70K+ provider organizations across the country, including comprehensive history on conditions, medications, labs and diagnostics, encounters, documents, allergies, and more. Zus Health's intelligent refresh capabilities automatically incorporate newly available data directly into the ZAP, ensuring that care teams can take immediate action on time-sensitive insights like hospitalizations and missed medications. As a result, organizations using Zus Health see a wide range of clinical, operational, and financial benefits, including:More informed, holistic care delivery to their patientsLess administrative time spent gathering patient medical historyMore satisfied care teams and patientsImproved care outcomes and quality performance"Our mission at Zus is to create a new normal for healthcare data interoperability – where there's no more 'my organization's patient data' and 'that specialist's patient data', but rather a shared, living snapshot of all of a patient's data in one place," said Jonathan Bush, CEO of Zus Health
Membership Working to Improve Health Data Sharing NationwideBOSTON, July 10, 2023 /PRNewswire/ -- Zus Health , a shared health data platform designed to accelerate healthcare data interoperability, today announced it has joined Civitas Networks for Health , the largest national network of its kind. Civitas includes member organizations working to use health information exchange, health data and multi-stakeholder, cross-sector approaches to improve health.As an innovator in healthcare data interoperability, Zus Health provides user-friendly, accessible patient data at the point of care. Joining Civitas, a community that promotes collaboration across systems throughout the country, strengthens both organizations' shared mission. This move not only signals Zus' commitment to furthering healthcare innovation but is also an important step in building towards a collaborative health data sharing ecosystem that will ultimately enhance patient care and outcomes."Healthcare data is like a conversation where everyone is earnestly reaching out and communicating to each other – but in totally different languages!" said Jonathan Bush, CEO & Founder of Zus. "That's why we're thrilled to be a part of the Civitas community. This organization and its members are working hard to translate, and we want to support that.""Civitas Networks for Health is excited to have Zus join our national network," said Lisa Bari, CEO of Civitas
This week Zus is excited to announce its upcoming Züs hackathon with NYTechAlliance – a great opportunity for its community.
Zus Health, a Boston, MA-based next-gen shared health data platform bringing distributed patient data directly to the point of care, raised $40M from JAZZ Venture Partners, F-Prime Capital, Maverick Ventures, and Andreessen Horowitz (a16z).
Alongside the funding, Zus announced a partnership with primary care tech company Elation Health, which provides tools for telehealth, patient engagement and an EHR geared toward primary care practices.