Customer Quality – Senior Engineer

About GlobalFoundries:

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Summary of Role:
The Customer Quality Engineering (CQE) team provides leadership and technical support on quality and reliability issues to internal and external customers and works closely with the Fab teams to ensure we have robust quality systems and processes to deliver on business commitments.  As a CQE, you will provide expert technical knowledge to drive quality/ reliability issues and improvement opportunities to closure, as well as contribute to the resolution of complex problems related to quality systems. CQEs are key leaders in communicating quality, reliability and manufacturing information and procedures to external customers.  In addition, our CQEs work with cross-functional teams and other GlobalFoundries Fabs to drive strategic initiatives that directly impact customer satisfaction.

Essential Responsibilities:

• Drive cross-functional teams to address and close all Quality issues raised by clients; contribute to similar in-fab issue resolution  

• Effectively communicate status of Quality-related tasks, projects and metrics to upper management, customers, and internal teams  

• Work across functional teams in Quality, Manufacturing, Sales, Supply and others, both within Fab and across all GLOBALFOUNDRIES fabs 

• Establish Standard Work and Metrics for Quality-related Continuous Improvement activities and Key Performance Indicators (KPIs)  

• Serve as focal point for bringing the “voice of the customer” to other Fab 8 teams  

• Utilize “LEAN” practices to implement and improve Fab 9 CQE standards and processes  

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
  

Other Responsibilities:

Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications 

• Education/Experience – Engineering or Technology-related bachelor's degree

• Years of Experience – 2-5 years of experience

• Travel – <5% travel

• Good communication, interpersonal, and team skills

• Ability to present data effectively

• Problem-solving skills

• Ability to work in a diverse and dynamic environment

• Ability to work independently and with minimal supervision

• Knowledge of Quality Management Systems and their supporting measurements and processes

• Working knowledge of quality and reliability fundamentals

• Fluency in English Language – Written & verbal 

• Physical Capacity Demands – Desk, phone and in-person conferences/meetings

Preferred Qualifications 

• Education/Experience – Engineering or Technology-related master's degree

• Experience with leading teams and or projects

• LEAN Manufacturing knowledge

• Previous quality experience

• Working knowledge of semiconductor design, manufacturing, and support processes