Director – Clinical Support Services

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Director of Clinical Support Services will support the development and management of teams in the areas of centralized triage, care coordination, transitional care, and scheduling supportive services, to ensure the optimal experience for patients. The Director of Clinical Support Services will lead the teams’ initiatives to support the organizational goals for overall care and communication delivery. This leader will also be responsible for business development and establishing/maintaining positive working relationships within the community of referring providers, hospitals, and other external partnerships.

ESSENTIAL FUNCTIONS:

• Leads management team and team members to support organization goals through a collaborative, cross-departmental environment to support patient care.
• Evaluates performance and recommends candidates for hire, merit increases, promotions, and disciplinary actions.
• Ensures that all business functions are operative and that all processes are effectively and efficiently in place.
• Works in collaboration with the Enterprise Project team to identify and implement process improvement changes.
• Establishes team goals in conjunction with Executive Leadership team to ensure alignment with organizational goals.
• Maximizes opportunities to manage operating costs and participate in the annual budget process.
• Contributes to the writing and revision of company policies, procedures, job descriptions and competencies etc.
• Maintains an active and/or leadership role in organizational projects and initiatives to ensure successful implementation and integration within team.
• Creates and maintains an environment of trust, integrity, open communication, teamwork and respect.
• Works collaboratively with external vendors and partners within the community.
• Oversight of payroll for direct reports and annual performance reviews.
• Responsible for mentoring, coaching and development of direct reports.
• Reviews and analyzes patient satisfaction data to develop action plans for improvement.

• Responsible for the development, implementation and review of workflow processes, protocols, policies, and/or procedures.
• Assist in the continuous improvement process, working with organizational leadership team members to recognize areas of excellence and areas of opportunity.

• Works in direct collaboration with the Executive Leadership team to evaluate effectiveness of team productivity by measuring, reporting and maintaining essential data /databases on established key performance indicators, benchmarks and metrics.
• Supervise assigned staff/teams assuring compliance with HR policies and accountability to achieving department/individual goals/duties.
• Routinely rounds and collaborates within the clinics, engaging with physician leadership, clinic leadership, and onsite providers to maintain strong connections and alignment across teams and roles.
• Maintains an open-door policy, ensuring timely and constructive responses to feedback from both team members and providers.
• Perform duties in accordance with Tennessee Oncology values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent organizational, writing, communication, and time management skills.
• Ability to prepare and analyze data to support key performance metrics.
• Proficient use of Excel.
• Ability to cultivate a strong internal culture designed around collaboration, feedback, and accountability.
• Ability to lead, implement and manage cultural and process changes.
• Proficient in the development and implementation of project management activities.

EDUCATION & EXPERIENCE:

• Valid Tennessee RN license (or compact state license).
• Bachelor’s Degree required, Master’s degree preferred.
• Minimum of 3 years management experience in Healthcare Setting.
• Demonstrated management and leadership required.
• Oncology experience strongly preferred.
• Project Management Experience preferred.
• Strong organizational and communication skills are essential.

PHYSICAL REQUIREMENTS:

• Ability to travel to Tennessee Oncology and or other locations as needed required.
• Must be willing and able to lift up to 25 pounds.
• Ability to occasionally remain upright on the feet.
• Must be able to remain in a stationary position most of the time.
• Ability to communicate, distinguish sounds, and visualize.
• Regular manual dexterity.
• Occasional reaching, stretching, climbing, balancing, crouching, and stooping.