Full-Time

Senior Manager

CS Strategy & Operations

Confirmed live in the last 24 hours

Diligent Corporation

Diligent Corporation

1,001-5,000 employees

Provides governance, risk, and compliance solutions

Compensation Overview

$131k - $185k/yr

Senior, Expert

Washington, DC, USA + 1 more

More locations: New York, NY, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Salesforce
Connection
Connection
Connection
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Requirements
  • 7-10 years of experience in a strategic, operations, and/or consulting role
  • 4+ years managing high-performing teams
  • Sharp analytical and problem-solving skills with a strong bias for action, thinking from first principles and delivering the best results
  • Experience with Salesforce and Gainsight
  • Ability to communicate with clarity and purpose across stakeholders, including tailoring messaging for a given audience
  • Strong biz acumen and understanding of SaaS business models
  • Ability to define a vision and see it through to completion
  • Strong desire for collaboration and partnerships - this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management
Responsibilities
  • Define, lead, and execute customer success strategy in support of business priorities
  • Partner with the CS leadership team to develop and modify the customer experience across through strategic insights and recommendations
  • Build understanding, consensus, and execution alignment with key stakeholders. Develop a strong understanding of stakeholders to drive decisions
  • Work with partners to drive the CS annual planning process, including bottom-up target setting and territory carving
  • Drive visibility into business success and accountability (e.g. through Retention Councils and operational reviews, recommending paths to “green,” etc)
  • Lead operational excellence across process and technology (e.g., Gainsight) to improve both the customer success manager & customer experiences
  • Attract, grow and retain top talent, providing inspiration, clarity of purpose, and an environment conducive to diversity of thought, innovation, and personal/career growth

Diligent provides governance, risk, and compliance (GRC) solutions through a software-as-a-service (SaaS) platform. Their tools help organizations manage board activities, ensuring operations are clear, simple, and secure. Diligent serves a variety of clients, including large companies, government bodies, and non-profits, all of which need strong governance frameworks. Clients pay subscription fees to access Diligent's software, which streamlines board management, helps with regulatory compliance, and supports environmental, social, and governance (ESG) commitments. Diligent stands out from competitors by focusing on data security, user privacy, and a user-friendly interface that aids decision-making. The company's goal is to assist organizations in navigating regulatory challenges and achieving their ESG objectives.

Company Size

1,001-5,000

Company Stage

Series B

Total Funding

$22.2M

Headquarters

New York City, New York

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Diligent's partnership with S&P enhances its market insights offerings.
  • Expansion into Latin America opens new growth opportunities for Diligent.
  • The rise of remote work increases demand for Diligent's cloud-based solutions.

What critics are saying

  • A data breach incident could damage Diligent's reputation and client trust.
  • Expansion into Latin America may face operational and cultural challenges.
  • New AI features and integrations may expose Diligent to cybersecurity risks.

What makes Diligent Corporation unique

  • Diligent serves over one million users from 23,000 organizations globally.
  • The company empowers 62% of the Fortune 500 with its GRC solutions.
  • Diligent's platform integrates audit, risk, and compliance for a holistic organizational view.

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Benefits

Flexible Work Hours

Health Insurance

Paid Vacation

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

23%
SDG News
Apr 29th, 2025
Sustainable Finance Market Set to Surge to $35.7 Trillion by 2034

For example, "In June 2023, Diligen partnered with Clarity AI to develop an ESG Module focused on climate data analysis."

CFO Tech
Jan 15th, 2025
Diligent partners with S&P for market insights reports

The reports integrate S&P Global Market Intelligence's financial data with Diligent Boards, offering insights concerning a company's market position.

Techedge AI
Dec 9th, 2024
Diligent Introduces New AI Features & Google Drive Integration for Boards

Diligent has integrated with Google Drive to allow users to securely upload documents directly into board books.

RT Tech Law
Sep 17th, 2024
Rajah & Tann Technologies and Diligent Join Forces to Drive Governance, Risk, and Compliance Excellence

Singapore, 12 September 2024 - Rajah & Tann Technologies is pleased to announce its partnership with Diligent Corporation, a leading governance, risk, and compliance (GRC) SaaS company.

The Register
Jul 24th, 2024
Data pilfered from Pentagon IT supplier Leidos

The documents are believed to have been stolen in a previously disclosed attack and data theft at Diligent Corporation, a provider of governance software.