Full-Time
Guest Service & Sales Rep
Homewood Suites
B. F. Saul Company
51-200 employees
Manages business-class hotels under major brands
Compensation Overview
$19.50/hr
Arlington, VA, USA
In Person
On-site role based in Arlington, Virginia; local commute required.
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- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a hospitality setting.
- Excellent verbal communication skills needed.
- Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
- Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
- Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
- Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
BF Saul Company Hospitality Group operates a portfolio of business-class hotels owned by the BF Saul Company in the Washington, DC area, leveraging financial strength from its parent. It runs properties under brands such as InterContinental, Marriott, Leading Hotels of the World, Best Western, and Hilton to attract business travelers and conference attendees. Revenue comes from room bookings, events, dining, and recreational services across branded properties, maintained by standardized service across the portfolio. The goal is reliable, high-quality lodging for professionals and events, supported by a strong workforce and a long-standing corporate backing.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1892
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Simplify's Take
What believers are saying
- Trish Drews won AHLA's 2025 GM of the Year in November 2025.
- Watermark Tysons and Perch Putt kept hiring and marketing momentum in July 2026.
- The company continued converting assets, including Fairfield Inn at Reston Herndon–Dulles Airport.
What critics are saying
- Washington-area demand remains tied to federal travel and office recovery through 2026.
- Herndon Fairfield conversion closes rooms during renovations, sacrificing revenue until reopening.
- Any asset-level labor, safety, or brand-compliance failure hits the entire family name immediately.
What makes B. F. Saul Company unique
- Private B.F. Saul balance sheet anchors hospitality through 2026 market swings.
- Portfolio spans Marriott, Hilton, IHG, Best Western, and independent Watermark Tysons.
- Bethesda ownership dominates Washington-area business travel, especially Dulles, Tysons, and Arlington.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Paid Vacation
401(k) Retirement Plan
Paid Life Insurance
Tuition Reimbursement