Full-Time
Residential Coordinator
Kennedy Emergency Shelter
Shelter House
Compensation Overview
$20/hr
Alexandria, VA, USA
In Person
Bachelor's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
CPR
First Aid
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
- A high school diploma or GED is required.
- At least 2 years of experience in the human services field, such as mental health, substance abuse, homelessness, or domestic violence services, is required.
- The ability to build strong working relationships with clients and team members is required.
- Strong verbal and written communication skills are required.
- Willingness to work evenings and weekends when needed is required.
- An annual tuberculosis test is required.
- The ability to sit or stand for long periods is required.
- The ability to lift items weighing 10-20 pounds is required.
Responsibilities
- Provide essential 24-hour awake coverage and supervision of the 50-bed shelter.
- Serve as the first point of contact for client needs and support.
- Perform crisis intervention and facilities management.
- Ensure the safe and efficient operation of the front desk and maintain a positive living environment within the shelter.
- Ensure the shelter functions safely and maintain a safe environment for clients.
- Monitor visitor check-in, front desk calls, and inquiries.
- Perform rounds and monitor the inside and outside grounds of the building.
- Update the daily log by documenting client interactions and other significant shelter events.
- Work closely with case managers to support and reinforce clients' service plans and maintain ongoing communication about client progress.
- Complete efficient shift exchanges with incoming and outgoing staff and report the day's activities to maintain consistency.
- Ensure all shelter log documentation is completed in compliance with agency best practices.
- Evaluate and provide for clients' basic needs while on shift, including distributing household items, toiletries, and other supplies.
- Perform residential cleaning, including light touch-ups and washing shelter linens.
- Organize and restock household supplies, toiletries, linens, towels, and donations.
- Perform unit inspections.
- Maintain the dignity and confidentiality of all clients during service delivery.
- Maintain current knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
- Accept donations and support volunteer programs and events in the shelter.
- Participate in staff meetings and staff training as directed.
- Ensure compliance with agency policies and best practices.
- Use Microsoft applications and products, including email, calendar, drive, and documents, in day-to-day work.
- Serve as emergency personnel and report to work as scheduled regardless of inclement weather, highway congestion, or other circumstances.
- Perform other duties necessary to support the program and agency.
Desired Qualifications
- A bachelor's degree in human services or a related field is preferred.
- One year of customer service experience is preferred.
- Experience working in programs serving homeless families is preferred.
- Experience working in a residential environment is preferred.
- Current CPR and first aid certification is preferred.