Full-Time

Project Manager

Call Center Operations

Updated on 6/4/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides personal loans and credit cards

Financial Services
Data & Analytics

Mid

Phoenix, AZ, USA

Required Skills
Agile
Management
JIRA
Requirements
  • 2+ years of project management experience
  • Google Suite proficiency
  • Experience in a startup, fintech, or fin-serv call center environment
  • Proficiency in agile project management and issue-tracking software (Jira knowledge required)
Responsibilities
  • Lead and attend meetings to monitor, troubleshoot, collaborate, and communicate impacts/progress
  • Balance meeting cadences with actionable tasks and ticket management
  • Synthesize complex processes into clear project components and tasks
  • Ensure projects remain on schedule through organizational and time management skills
  • Effectively communicate project updates to stakeholders

Upgrade, Inc. specializes in providing personal financial products, including personal loans, credit cards, and a rewards checking account that features cash back rewards and no fees. With its renowned Upgrade Card, recognized as the fastest growing credit card in America by the Nilson Report for two consecutive years, the company harnesses advanced technology to enhance user financial experiences. This focus on technological advancement and recognition in the financial industry positions it as a leading employer for those interested in contributing to the innovative world of financial services and technology.

Company Stage

Series E

Total Funding

$357.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

22%

1 year growth

40%

2 year growth

94%