Full-Time

Full Time Floor Leader

Posted on 1/25/2025

Lush Cosmetics

Lush Cosmetics

1-10 employees

Handmade cosmetics with ethical sourcing practices

Consumer Goods

Compensation Overview

CA$18.7Hourly

Junior

Winnipeg, MB, Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Inventory Management
Customer Service

You match the following Lush Cosmetics's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum 1 year of experience in customer service and sales
  • Minimum 1 year of experience in cash handling and opening/closing procedures
  • Minimum 1 year of supervisory experience involving coaching, feedback, and training
  • Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
  • Minimum 1 year of experience in a fast-paced team environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Responsibilities
  • Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team
  • Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales
  • Lead by example in delivering a world-class customer experience on the shop floor
  • Educate customers on Lush brand values
  • Increase the depth of your product knowledge through constant learning
  • Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge
  • Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB)
  • Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day
  • Lead by example in terms of attendance and punctuality
  • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales
  • Train your team on inventory best practices and fresh standards
  • Support your management team to keep your store compliant and ensure your staff are practicing company standards
Desired Qualifications
  • Experience with consultation-based customer service models
  • Experience analyzing sales metrics
  • Experience working in skincare or cosmetics
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with DoorDash enhances direct-to-consumer model with faster delivery.
  • New hair and scalp products align with demand for natural, personalized solutions.
  • Collaborations with popular franchises attract new demographics and create buzz.

What critics are saying

  • Collaborations may dilute brand identity and alienate eco-conscious customers.
  • Third-party delivery services could lead to quality control issues.
  • New store openings may struggle due to declining foot traffic in malls.

What makes Lush Cosmetics unique

  • Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.
  • The company is known for its 'naked' products, reducing plastic waste significantly.
  • Lush engages customers through community activities, enhancing brand loyalty.

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Benefits

Flexible Work Hours

Employee Discounts

INACTIVE