Lead Engineer

Rackspace Technology cookie notice. Application monitoring for a smoother period close in financial services. 2 September, 2026 by Manoj Mishra, Senior Manager, Rackspace Technology One of the key ways Rackspace Cloud support its financial services customers is by helping keep the month-end close process running smoothly. Issues within complex application environments can sometimes slow the close process without being readily apparent to the business. To help identify these issues earlier, Rackspace has developed application monitoring scripts and put a monitoring process in place. The process helps surface potential problems so its applications support team can begin addressing them proactively, before they affect the close. How application monitoring works. Rackspace application monitoring scripts can be scheduled to run nightly as cron jobs in a customer's production environment. They monitor standard Oracle transactional interfaces and workflows to identify potential issues and generate a report that is emailed to a predefined distribution group for review. The applications support team reviews these reports nightly and can begin working proactively when issues are identified. The scripts are non-invasive and can help customers: * Resolve problems proactively * Support a smoother, more timely period-close process * Reduce spikes in support tickets during period close * Reduce the number of critical issues that emerge during period close * Create a better experience for business users See application monitoring in action. The following example shows how Rackspace used application monitoring together with functional support to help a customer improve its period-close process. Client: Manufacturing company Challenge: Uncosted transactions were preventing the customer from closing inventory periods, but the issue was not readily visible during day-to-day operations. As a result, the customer was unable to close its fiscal period for months and had as many as six to eight inventory periods open at a time. Solution: Rackspace helped the customer address the backlog of open inventory periods while application monitoring identified uncosted transactions nightly, giving the applications support team visibility into issues that could affect period close. Value: The customer went from having up to eight inventory periods open at a time to closing each period on time, ultimately reducing the period-close cycle to just a few day See what application monitoring surfaces. Here's a sample of an application monitoring report. Findings are organized into three main categories: Resolution Required, Workflow Issues and Resolution Recommended. Taking action on its findings. The information in the report helps its applications support team identify and resolve existing issues. Over time, the application monitoring process also helps Rackspace build a repository of solutions that can be applied for the same customer and across its Application Services customers. Rackspace Cloud also review the resolution process with the customer to identify potential patching requirements, process changes and other opportunities to improve how their environment operates. Extend monitoring to your environment. Along with standard application monitoring, Rackspace works with customers to identify opportunities for custom monitoring that can support their specific production environments. The following example shows how that can work in a 24x7x365 manufacturing environment. Client: Manufacturing company Challenge: The customer operates 24x7x365, making it critical for its ASCP plan to run and complete on time. When the plan does not complete as expected, work is not released on time and production can be affected. Solution: Rackspace worked with the customer to create a monitoring script and standard operating procedure (SOP). The script checks for errors in the program and confirms that it is running as expected. When an issue is identified, an email notification is sent to the Rackspace support team and a critical ticket is automatically created in the ticketing system. The ticket references a knowledge base article containing the SOP for troubleshooting and resolving the issue. Value: Less downtime caused by errors and more efficient issue tracking. Use monitoring to improve over time. Application monitoring can help organizations address issues proactively, reduce spikes in issues during period close and support a smoother, more timely close. It can also help identify breakdowns in business processes and inform potential process improvements across different functional areas.

VMware Explore 2026: Rackspace Technology launches Rackspace Cloud, among the first fully managed multitenant cloud platforms built on VMware Cloud Foundation 9.1. New platform gives enterprises elastic VMware capacity ready for virtual machines, Kubernetes, and production AI workloads, with the governance and control regulated industries require. Rackspace Technology, an enterprise AI infrastructure and solutions provider, announced the launch of Rackspace Cloud, a fully managed, multitenant cloud platform powered by Broadcom's VMware Cloud Foundation 9.1 (VCF 9.1), initially available in Dallas, followed soon by North Virginia and Chicago areas.Rackspace is among the first providers to bring a fully managed multitenant platform to market on VCF 9.1, and one of a limited set of Broadcom Advantage Partners able to deliver VCF-based managed cloud services. Rackspace Cloud gives enterprises a new way to use modern cloud capabilities, such as Kubernetes and containerized applications, while maintaining the VMware environment and control they require. The launch arrives as enterprise demand shifts decisively toward governed private infrastructure. Broadcom's Private Cloud Outlook 2026 research found that 56 percent of organizations are running or planning to run production AI inferencing in a private cloud, while public cloud use for production inference declined 15 percent year over year from 56 percent to 41 percent. "For years organizations operating private clouds have had to choose between agility or control," said Bryan Litchford, head, product, engineering, and data centers, Rackspace. "Rackspace Cloud removes that tradeoff. The same governed platform that powers an enterprise's VMware environment today provides the flexibility to support Kubernetes and AI inference workloads as business needs evolve, all while maintaining consistent governance and control. With capacity staged in advance, automated lifecycle management, and enterprise-grade VMware capabilities delivered through a fully managed service, customers scale in hours, not procurement cycles." "Rackspace Cloud powered by VMware Cloud Foundation gives customers a managed path to cloud agility, combining Rackspace's operational expertise with Broadcom's leading private cloud platform," said Ricky Cooper, VP, global cloud service providers, OEM and eOEM, Broadcom. "Together, we are helping enterprises scale their modern private clouds cost-effectively, operate securely, and innovate rapidly." As enterprises evaluate modernization strategies and seek alternatives to increasingly complex environments, Rackspace Cloud simplifies VMware operations, speeds deployments, and reduces the burden of buying hardware and maintaining data center infrastructure, without requiring customers to manage the underlying systems or buy additional capacity. Key capabilities include elastic consumption on pre-staged infrastructure, integrated support for virtual machines and Kubernetes workloads on a single platform, and enterprise grade isolation, security, and governance controls. The platform is delivered with transparent lifecycle management, multiple performance tiers, and 24x7x365 managed operations. Rackspace will showcase Rackspace Cloud at VMware Explore 2026 in Las Vegas, August 31 through September 3, where Rackspace is a Diamond Sponsor exhibiting at booth #104, and will be presenting in the session, "VCF State of the Union: Optimizing Costs and Closing Security Gaps in the AI Era [CLOB1276LV]." Read also: Collaboration establishes a new category of governed enterprise AI infrastructure purpose-built for regulated and sovereign environments Enterprises empowered to detect threats early and recover in significantly faster timelines, in a fully sovereign environment

INVESTOR ALERT: Pomerantz law Firm reminds investors with losses on their investment in Rackspace Technology, Inc. of class action lawsuit and upcoming deadlines - RXT. Aug 27, 2026, 17:33 ET NEW YORK, Aug. 27, 2026 /PRNewswire/ - Pomerantz LLP announces that a class action lawsuit has been filed against Rackspace Technology, Inc. ("Rackspace" or the "Company") (NASDAQ: RXT). Such investors are advised to contact Danielle Peyton at [email protected] or 646-581-9980, (or 888.4-POMLAW), toll-free, Ext. 7980. Those who inquire by e-mail are encouraged to include their mailing address, telephone number, and the number of shares purchased. The class action concerns whether Rackspace and certain of its officers and/or directors have engaged in securities fraud or other unlawful business practices. You have until September 28, 2026, to ask the Court to appoint you as Lead Plaintiff for the class if you purchased or otherwise acquired Rackspace securities during the Class Period. A copy of the Complaint can be obtained at www.pomerantzlaw.com. On July 9, 2026, Rackspace published second quarter 2026 financial results and "a strategic and financial update on its transition to becoming the operator of the full enterprise AI stack." The Company revealed that its AI investments would require a significant re-prioritization of resources and, as a result, reduced its full year 2026 revenue guidance by $150 million. The Company also cut its full year 2026 Private Cloud revenue outlook by $25 million. Finally, the Company explained that "[l]ower near-term margins reflect upfront growth investment and restructuring, ahead of AI revenue ramping." On this news, Rackspace's stock price fell $2.21 per share, or 33.6%, to close at $4.37 per share on July 9, 2026. Pomerantz LLP, with offices in New York, Chicago, Los Angeles, London, Paris, and Tel Aviv, is acknowledged as one of the premier firms in the areas of corporate, securities, and antitrust class litigation. Founded by the late Abraham L. Pomerantz, known as the dean of the class action bar, Pomerantz pioneered the field of securities class actions. Today, more than 85 years later, Pomerantz continues in the tradition he established, fighting for the rights of the victims of securities fraud, breaches of fiduciary duty, and corporate misconduct. The Firm has recovered numerous multimillion-dollar damages awards on behalf of class members. See www.pomlaw.com. Attorney advertising. Prior results do not guarantee similar outcomes. SOURCE Pomerantz LLP