Full-Time

Senior Customer Quality Engineer

Updated on 5/21/2024

Moxion Power

Moxion Power

201-500 employees

Provides zero-emission mobile power solutions

Energy

Senior

Richmond, CA, USA

Requirements
  • Bachelor of Science degree in manufacturing or mechanical engineering or other engineering discipline
  • Minimum 2 years of experience in product manufacturing engineering, quality, field service, and/or testing
  • Knowledge of quality problem-solving methods including 5 why’s, fishbone diagrams, FMEA, pareto analysis, SPC, Lean manufacturing, A3, Six Sigma
  • Ability and willingness to travel domestically and internationally (5% to 25%)
  • Basic knowledge of GD&T (Geometric Dimensioning & Tolerancing)
  • Knowledge and understanding of ISO 9001, TS 16949 quality systems, electro-mechanical, hydraulic, and pneumatic systems
  • Quality Internal auditor experience is a plus
  • Proficient computer skills including Microsoft Office Suite, Zoom or similar applications
  • Experience using data visualization tools is a plus
Responsibilities
  • Manage customer quality requirements, inquiries, or issues as the front-line interface
  • Lead and direct customer complaints to closure by gathering appropriate teams and problem-solving using tools such as 8Ds, A3’s, per customer requirements
  • Provide Voice of the Customer feedback to product management, product engineering, and manufacturing teams
  • Drive and coordinate investigations in close collaboration with field service representatives
  • Visit customer locations for investigations and root cause identification
  • Assist and complete other tasks as assigned
  • Periodically review with key customers regarding quality performance
  • Develop processes to manage customer complaints and close
  • Lead cross-functional problem-solving discussions utilizing industry-standard problem-solving tools and processes
  • Support periodic customer satisfaction survey, report out
  • Ensure customer satisfaction is a major driving force to improve quality
  • Track key performance indicators, analyze, and report out

Moxion Power offers the MP-75, a zero-emission mobile power solution with 75kW of power and over 600kWh of energy, featuring swappable batteries for continuous power, smart software, and ESG traceability, catering to industries such as film, construction, events, utilities, and EV fleet. The technology includes smart software, swappable batteries, and ESG traceability, providing sustainable and quiet power for various industries.

Company Stage

Series B

Total Funding

$127.2M

Headquarters

Richmond, California

Founded

2020

Growth & Insights
Headcount

6 month growth

16%

1 year growth

66%

2 year growth

694%

Benefits

Health, dental, & vision coverage

Unlimited PTO

Competitive equity & compensation packages

Free coffee & snacks

Flexible work from home policy

Professional development

Parental leave