Full-Time
WorkRamp
51-200 employees
Training and enablement software for businesses
Compensation Overview
$90k - $100k/yr
Junior, Mid
No H1B Sponsorship
San Francisco, CA, USA
Fully remote - Work from anywhere in the US.
- Proven experience in a product support or technical support role, with 1-2 years in a leadership capacity (enterprise SaaS a plus)
- Strong technical problem-solving and written skills
- Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Experience with Intercom, Salesforce
- Ability to communicate complex concepts to customers and manage escalations
- Process-driven and having attention to detail
- Eagerness to respond to tickets to ensure that all SLA response times are met
- Empathy for customers and diligence to resolve problems to provide customer satisfaction
- Ability to balance team leadership with hands-on customer support
- Passion for the startup experience
- Lead, coach, and mentor a team of product support representatives
- Provide hands-on support to customers, handling complex inquiries and escalations
- Identify areas for team growth and improvement, and implement training programs
- Collaborate cross-functionally to resolve product issues and improve customer experience
- Maintain a high level of product knowledge and keep the team updated on new features and updates
- Passion for the startup experience
WorkRamp offers training and enablement software that helps businesses efficiently scale their training programs for employees and customers. The platform integrates with tools like Single Sign-On, APIs, Slack, and Salesforce, making it easy for organizations to incorporate training into their existing workflows. Operating on a subscription-based SaaS model, WorkRamp serves a diverse clientele, including large enterprises like General Electric and Cisco. The company's goal is to provide scalable training solutions that align with business objectives.
Company Size
51-200
Company Stage
Series C
Total Funding
$66.9M
Headquarters
San Francisco, California
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for remote learning solutions boosts WorkRamp's market potential.
- WorkRamp's focus on microlearning aligns with corporate training preferences.
- Expansion of the global e-learning market offers significant growth opportunities for WorkRamp.
What critics are saying
- Emerging competitors offering similar features at lower costs threaten WorkRamp's market share.
- Economic downturns may lead to budget cuts in corporate training programs, affecting revenue.
- Data privacy regulations like GDPR could impose additional compliance costs on WorkRamp.
What makes WorkRamp unique
- WorkRamp integrates with tools like Slack and Salesforce for seamless workflow integration.
- The platform offers a unique combination of LMS and CMS for comprehensive training solutions.
- WorkRamp's partnerships with NINJIO and Ethena enhance its cybersecurity and compliance training offerings.
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Benefits
Fully Remote - Work from anywhere in the US
Unlimited PTO & 16 company wide holidays including a winter break
Equity with annual refreshes
Full healthcare coverage
100% paid short-term & long-term disability insurance, plus life insurance
Stipend for remote work setup, DeskPass account, & virtual and regional meetups
Annual stipend for professional development
401K
Half Day Fridays every other week
Quarterly Self Care Day & more
Mental Health and Wellness Resources including a free subscription to Calm Premium & access to 2 Employee Assistance Programs (EAP)
$100 Birthday Donation to the charity or non-profit of your choice
Employee Resource Groups
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 5%2 year growth
↑ 6%SAN FRANCISCO--(BUSINESS WIRE)--WorkRamp, the pioneer of the Learning Cloud, in the Learning Management System (LMS) category, has partnered with NINJIO, a pioneer in cybersecurity awareness training, to offer comprehensive solutions that protect businesses from online threats. With NINJIO's award-winning NINJIO AWARE training content, WorkRamp's customers can deploy engaging and entertaining micro-learning cybersecurity videos to help keep their employees informed about the latest cyber threats, right in their LMS. These trainings have a proven track record in reducing risks and increasing employee awareness. “It's not just about checking a box for non-negotiable security training; it's about securing your enterprise through your most important line of defense: your people,” said Ted Blosser, CEO and Co-founder of WorkRamp. “That’s why we’re so excited to team up with a leader in cybersecurity awareness. NINJIO is evolving how we think about cybersecurity training and creating training content that is engaging and entertaining
WorkRamp, the pioneer of the Learning Cloud, in the Learning Management System (LMS) category, has partnered with NINJIO, a pioneer in cybersecurity awareness training, to offer comprehensive solutions that protect businesses from online threats.
SAN FRANCISCO--(BUSINESS WIRE)--WorkRamp, the pioneer of the Learning Cloud, in the Learning Management System (LMS) category, announces its latest partner for its WorkRamp Content offering, Ethena, a leading global provider of engaging compliance training for the modern workplace. Compliance training is required for organizations to mitigate legal and regulatory risks and cultivate a culture of ethical conduct. Traditional compliance is often ineffective due to its dull and unengaging nature, leading to low employee engagement and reduced retention. Ethena: workplace compliance training
SAN FRANCISCO--(BUSINESS WIRE)--WorkRamp, the pioneer of the Learning Cloud [in the Learning Management System (LMS)] category, announces the availability of its latest innovation, WorkRamp Communities. This addition to the Learning Cloud allows customers to deliver engaging and impactful customer education programs without the headache and cost of multiple vendors by combining the power of a Customer LMS + Community on one platform. Key benefits and features of WorkRamp Communities:. Connect customers and scale knowledge with forums and discussions. WorkRamp Communities allows customers to connect to share best practices and knowledge in one central location. It also gives customers a scalable and digital way to find the information they need at their fingertips without having to ask for help
WorkRamp announces WorkRamp Communities, the latest addition to its Learning Cloud, centralizing customer learning on one platform.