Full-Time
Customer Service Specialist
Canon Business Process Services
Managed workplace and document services
No salary listed
Upper Darby Township, PA, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma is required.
- Experience working in materials distribution or logistics is required.
- A minimum of 2–5 years of experience in Materials Distribution is required, including at least 1 year in hospital materials distribution, inventory management, or logistics.
- Specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication is required.
- Good interpersonal skills and verbal and written communication skills are required.
- The ability to prioritize work, strong organizational skills, and initiative to improve processes are required.
- Manage customer calls and emails by recording the call and issue, using available means to resolve or escalate issues, and providing feedback to the customer when issues are resolved.
- Escalate calls in accordance with department procedures.
- Work with supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved.
- Assist supervisors and analysts with optimizing the people, processes, and technology solutions that support inventory solutions.
- Perform other duties as assigned.
- Experience working in healthcare is desired.
Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.
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