Full-Time
Service Desk Technician
Posted on 8/17/2026
GovCIO
1,001-5,000 employees
Federal IT modernization and cybersecurity services
Compensation Overview
$46.8k - $70k/yr
Washington, DC, USA
In Person
On-site in Northwest Washington, DC.
Bachelor's
 IT & Security (1) |
|---|
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- A Bachelor's degree and 2-5 years of service desk support experience, or commensurate experience.
- Ability to maintain a public trust clearance.
- Provide technical support for computers and associated networks.
- Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related personal computer software, telephones, cables, and connectors.
- Provide personal computer, hardware, and software support.
- Install, service, and repair personal computers and install attendant software.
- Connect personal computers and terminals to existing data networks.
- Maintain network diagrams and circuit records.
- Maintain trouble logs.
- Instruct users in the use of personal computers and networks.
- Investigate users' information, network, and communications needs and make recommendations regarding software and hardware purchases.
- Perform basic personal computer, private branch exchange, and network software programming.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Answer questions or resolve computer problems for clients or staff in person, via telephone, or from a remote location.
- Maintain records of daily data communication transactions, problems and remedial action taken, and installation activities.
- Develop training materials and procedures and/or train users in the proper use of hardware and software.
GovCIO provides IT services and digital solutions to the U.S. federal government, including IT modernization, digital services, data analytics, cybersecurity, DevSecOps, and management consulting. It wins prime federal contracts and delivers a full range of services through its business units—Health and Civilian Agencies, National Security Solutions, and Veteran and Enterprise Technology Solutions—along with GovCIO Media & Research. The company differentiates itself by expanding through strategic investments and acquisitions, such as WCAS’s stake and the Salient CRGT purchase, and by targeting federal health, national security, and civilian agencies under major contract vehicles like VA T4NG2. Its goal is to help the government transform and modernize its IT landscape with mission-critical technology and analytics capabilities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington DC, District of Columbia
Founded
2010
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Simplify's Take
What believers are saying
- GovCIO won a $389.7 million VA IT support order, extending revenue through 2027.
- Its February 25, 2026 VLM recompete preserves trusted VA visibility and low-friction renewal work.
- SoldierPoint transition added nearly 300 employees and deepened access to 4 million veterans.
What critics are saying
- GovCIO lost the GAO-recompeted $95 million GAO IT services contract in January 2026.
- A D.C. Federal Claims case opened March 2026 keeps GovCIO exposed to protest volatility.
- Heavy VA concentration makes any 2027 recompete or budget shift an existential revenue shock.
What makes GovCIO unique
- GovCIO controls VA-connected care through SoldierPoint’s $2 billion CCIN contract, July 2025.
- Its GovCIO Media & Research brand shapes federal IT narratives, not just delivery services.
- WCAS-backed scale and 3,300 employees support rapid acquisition integration across federal health programs.
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Benefits
Remote Work Options
Company News
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