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Full-Time

Customer Support Associate

Bilingual Turkish, Starlink

Posted on 3/15/2023

SpaceX

SpaceX

10,001+ employees

Develops and launches advanced rockets and spacecraft

Aerospace
Hardware

Compensation Overview

$1 - $26.5Hourly

Junior

Redmond, WA, USA

Required Skills
Communications
Management
Requirements
  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues
  • Create and maintain internal knowledge base and help center collateral
  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-lines customer support role
  • Fluent in Turkish and English
  • Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
  • Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
  • Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
  • Strong attention to detail and time management skills. You take pride in your craft
  • Willingness and ability to flex weekend and night shift hours as needed to support our growth
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role
  • Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environment
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc
  • Written/verbal business fluency in Turkish
  • Must be available to work holidays
  • Must be available to work 12 hours a day on one or more of the following shifts:
  • Alternating Weekday Schedule: First Shift (6AM - 6PM)
  • Monday - Thursday
  • Monday - Wednesday
  • Alternating Weekend Schedule: First Shift (6AM - 6PM)
  • Friday - Sunday
  • Thursday - Sunday
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here

SpaceX specializes in developing and launching advanced rockets and spacecraft, with a focus on transforming space transportation. Their key technologies include advanced rocket propulsion systems, spacecraft design, and cargo resupply missions for NASA.

Company Stage

N/A

Total Funding

$9.2B

Headquarters

Hawthorne, California

Founded

2002

Growth & Insights
Headcount

6 month growth

3%

1 year growth

19%

2 year growth

33%

Benefits

Benefits and Perks - Our employees’ well-being is important to us and essential to our capacity to do extraordinary things. We offer a wide variety of programs to support the health, wellness, and financial security of our employees and their families.

INACTIVE