Support Administrator

Job Description

The role of Sales Support Administrator is important to us. The sales support admin will assist our sales team to ensure they can focus on sales and productivity maximising opportunity.

Your responsibilities day to day will be…

• Lead profiling and updating lead tracker
• Adding customer details to our CRM and uploading supporting documentation
• Manage incoming requests or queries to our sales support mailbox.
• Quality and compliance checks of contract documentation, ensuring supplier standards are met.
• Assist the sales department post-sale, liaising with suppliers/partners ensuring contract will go live.
• Resolve sales rejection and queries.
• Generate customer contracts when required.
• Produce site lists when required.
• Support sales team/management in their day-to-day sales processes.
• Work with the Sales Coordinator to maintain CRM System ensuring all data is accurate.
• Data entry of billing data when required.
• Sending campaigns/mailers when required.

Qualifications

• A minimum of 12-months admin experience in a high-volume desk-based business to business or sales support role.
• Previous experience of working for an energy supplier or broker 
• Competent in using Microsoft Office applications, particularly Excel and Outlook.
• Able to adapt to change, responding well to delays or unexpected demands.
• Excellent verbal and written communication skills.
• Good at working as part of a team.
• Excellent attention to detail.