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Onboarding Manager
Posted on 2/2/2022
San Francisco, CA, USA
Experience Level
Desired Skills
Customer Service
  • At least 3 years of experience in Onboarding, Implementation, Customer Success or Account Management in a SaaS company
  • Deep knowledge of SaaS products and services
  • Proven track record of deploying large scale implementations with highest level of customer service, efficiency and accuracy
  • Experience managing change management for customers ranging from SMB, MM to Enterprise levels
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
  • Comfortable giving presentations to groups of any size & audience - from every day end-users of the app to a high level executive
  • Great problem solving skills, taking a consultative approach to finding the best solution
  • Curiosity, Grit, and a passion for Front
  • Spanish speaker preferred
  • Serving as the main point of contact for first 90 days to ensure a successful onboarding process to the Front
  • Spearhead, create and drive full project implementation plan per each customer you onboard
  • Consult and prescribe optimal structure and workflow per each customer and team
  • Ensuring all customers complete the required technical setup
  • Train and educate customers on how to effectively utilize Front
  • Create documentation to help scale onboarding efforts
  • Proactively communicate onboarding risks, delays, and priorities to all stakeholders
  • Manage and mitigate change management for customers deploying Front and mitigate early risks for onboarding deployments
  • Surface onboarding blockers and trends to improve overall set up and onboarding experience
  • Partner with respective CSM, AM and AE to nurture customer relationship
  • Be a Front product expert and proactively learn new product behavior and flows

201-500 employees

Shared inbox for teams
Company Overview
Front was started to actually make a difference in people's lives, and create a work environment where employees thrive. They combine the simplicity of email with the intelligence of a CRM, so clients can provide tailor-made service at scale.
  • Competitive compensation - We offer compensation that matches the top talent we hire
  • Healthcare - We take care of your premiums for medical, dental, and vision
  • Flexible PTO - Take time to recharge so you can bring your best self to work
  • 401(K) - Invest in your future by saving for retirement
  • Parental leave - Paid time off for birthing and non-birthing parents alike
  • Volunteer time off - Take time to give back to our communities
  • Commuter benefits - Flexible options to make getting to work a little easier
  • Wellness benefits - We help you prioritize your physical and mental wellness
Company Values
  • Transparency
  • Collaboration
  • High Standards
  • Care
  • Low ego
  • Inclusion