Account Manager

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Salary Range:

$55,000.00 - $64,500.00 USD annually.As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Account Manager will focus on developing and sustaining collaborative partnerships. This Account Manager will oversee and support the planning and execution of sales and resulting implementation. This role serves an integral service element between the partnership and the ASU Prep Global operational experience. The Account Manager is responsible for contributing to the success of the entire partnership team through project management, demonstrations and implementations. The Account Manager directly assists the partnership team in outreach assignments overseeing multiple geographic regions.

DUTIES AND RESPONSIBILITIES:

• Oversee multiple geographic regions, ensuring consistent service delivery and addressing region-specific challenges.
• Coordinate demonstrations, technical specifications, implementation timelines and checklists to support the Sales Directors and ASU Prep Global Partnership team in launching collaboratives. 
• Participate in consultative discussions with clients, recommending products and services.
• Assign the Learning Specialists to provide relevant training and orientations to clients based on details of the partnership. 
• Oversight of training specialist responsibilities and performance
• Plans, designs and coordinates implementation plans customized for each collaborative partner throughout the year
• Manage partnership enrollments through the upload and admissions process to ensure all stakeholders have appropriate system and course access
• Cultivate and grow stakeholder relationships with school principals, administrators, learning facilitators, and other appropriate school staff to understand specific needs
• Develop and implement training resources for collaborative partners
• Develop and maintain partnership details for the contract term to include enrollment details and updated Point of Contact (POC) details.
• Track and report partnership progress data quarterly 
• Design and send out mid-year/end of year surveys to stakeholders and report on results.
• Gather feedback from partners to inform continuous improvement and contribute insights to help the product and leadership teams refine offerings to better meet market needs.
• Support partnership renewal and expansion by actively contributing to renewal discussions and providing data on partner satisfaction and outcomes. 
• Identify opportunities for expanding current partnerships or piloting new initiatives.
• Build and maintain client relationships by phone, face-to-face or using Web 2.0 tools
• All work responsibilities are subject to having performance goals/metrics established by leadership.
• Improve systems and procedures and initiate corrective actions.
• Work closely with curriculum, technology, and enrollment operations teams to ensure the smooth execution of partner needs and resolve any partner issues promptly.
• Additional duties, as assigned.

KNOWLEDGE, SKILLS AND ABILITIES 

• Ability to work independently and in a team environment.
• Ability to communicate customer needs and provide viable solutions.
• Strong communication skills including written, verbal and oral
• Ability to work with a high functioning team to set goals and action plans.
• Strong organizational and follow up skills.
• Strong organizational and follow-through skills
• Ability to articulate, represent professional demeanor and ability to take initiative.
• Ability to manage multiple projects simultaneously and deliver by deadlines.
• Strong analytical skills with ability to track data, identify trends, and present findings to stakeholders.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 15 lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:  

Arizona Remote

TRAVEL: 

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.