Full-Time
Product Support Specialist
Posted on 8/18/2026
AM Best
501-1,000 employees
Global insurance credit ratings and analytics
Compensation Overview
$55k - $65k/yr
Oldwick, Tewksbury, NJ, USA
Hybrid
Hybrid work arrangements are available.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- A high school diploma is required.
- Two to four years of prior help desk and/or customer service experience is required.
- Strong computer skills, including Microsoft Word and Excel, and familiarity with various operating systems are required.
- The ability to translate technical information to a non-technical audience is required.
- The ability to work independently, collaborate in a team environment, handle multiple priorities, manage projects, meet deadlines, and manage daily expectations is required.
- An aptitude for technology and problem-solving ability are required.
- Monitor all team-accessible mailboxes and handle messages appropriately.
- Troubleshoot, document, and resolve customer inquiries by email and phone, including support for installation and usage of AMB applications and services.
- Document, follow up on, and review cases entered in Salesforce for accuracy and reporting, and ensure timely resolution.
- Communicate with management and other departments as needed to resolve escalated cases.
- Review internal documentation and databases related to product enhancements and updates as needed.
- Recognize and recommend product improvements while reviewing case details.
- Participate in the onboarding project and ad hoc projects as needed.
AM Best is a global credit rating agency, news publisher, and data analytics provider focused on the insurance industry. It rates the creditworthiness of more than 16,000 insurance companies worldwide and offers independent, indicative, and interactive ratings. Its products include credit ratings, commentary, research, and analytics, which are integrated with insurance news and data to help consumers and professionals make informed decisions. The company operates in over 100 countries with offices around the world, and serves agents, brokers, investors, regulators, educators, and policyholders who need to measure and manage insurance-related risks. Unlike broader financial rating firms, AM Best specializes in insurance, combines ratings with research and news, and provides an interactive experience to explore credit opinions. The goal is to enable better risk assessment and decision-making for insurance-related activities.
Company Size
501-1,000
Company Stage
Debt Financing
Total Funding
$500M
Headquarters
Tewksbury, Massachusetts
Founded
1899
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Simplify's Take
What believers are saying
- AM Best launched BCAR Model Life, US in 2026, expanding monetizable analytics.
- July 2026 Vietnam Insurance Summit exposure deepens Asia distribution and prospecting.
- Captive premiums rose 7% in 2025; AM Best-rated captives grew 65.5% five years.
What critics are saying
- Atlantic Coast Life and Sentinel sued AM Best in 2024 over downgrade tactics.
- Insurers can shop alternatives to AM Best ratings, pressuring fee growth by 2027.
- If insurers shift to internal capital models, AM Best's rating monopoly erodes.
What makes AM Best unique
- AM Best owns insurance-only ratings, data, and news across 100 countries.
- Its 2026 BCAR Life US model packages analyst methodology into a subscription tool.
- Over 220 rated captives and 2026 market reports anchor niche insurance expertise.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 4%AM Best has assigned an A- (Excellent) Financial Strength Rating and a Long-Term Issuer Credit Rating of "a-" (Excellent) to Talcott Life & Annuity Re, Ltd., a Cayman Islands-based reinsurer. The outlook is stable. The ratings reflect TLAR's very strong balance sheet strength, adequate operating performance, limited business profile and appropriate enterprise risk management. The company's risk-adjusted capitalisation stands at the strongest level across all measured confidence intervals. TLAR contributes approximately 25% of parent company Talcott Financial Group's total operating earnings, roughly $173 million. Net investment income reached $1.031 billion in the recent period. The company focuses on products tied to interest rates, including universal life policies, payout annuities and fixed deferred annuities. In January 2026, TLAR converted into a segregated portfolio company to enable multi-territory risk assumption.
AM Best has affirmed the Financial Strength Rating of A (Excellent) and Long-Term Issuer Credit Ratings of "a+" (Excellent) for Highmark Inc. and its life/health subsidiaries. The ratings agency also affirmed the same ratings for Highmark's dental subsidiaries operating under the United Concordia brand name. The ratings reflect Highmark's strongest balance sheet strength and adequate operating performance. Although the company faced volatility in recent years due to industry-wide utilisation and pharmacy trends, management initiatives implemented in 2026 have resulted in improved performance through the first two quarters. In April 2026, Highmark affiliated with Blue Cross & Blue Shield of Kansas City, expanding its geographic market. At year-end 2025, Highmark reported more than $32 billion in revenue, with over 80% derived from insurance operations.
AM Best-rated US captive insurance companies outperformed the commercial market and generated an estimated $8.2 billion in savings for their organisations over the past five years, according to a new market report. The captive market continues to exhibit sustained growth through new formations and expansion into new coverage lines, even as more affordable capacity emerges in the traditional commercial segment. AM Best views captives as increasingly regarded as long-term strategic risk-financing mechanisms. Single-parent captives provide customised coverage that fits specific company needs, making them about finding long-term solutions rather than just price considerations, said Sharon Marks, director at AM Best. Net premium written for AM Best-rated captives increased 7% at year-end 2025, with a five-year increase of 65.5%. AM Best rates over 220 captive companies globally.
AM Best has launched a new subscription for its Best's Capital Adequacy Ratio (BCAR) Model product, offering access to a capital model specifically for life insurers in the United States. The new Best's Capital Adequacy Ratio Model – Life, US joins the company's existing P/C model for US property and casualty insurers, as well as a global version for international markets. The models are available through AM Best's recently launched online platform. The BCAR Model products allow users to evaluate an insurer's capitalisation and risk profile using methodology consistent with AM Best analysts' approach. The tool helps customers assess risk-adjusted capitalisation levels under changing conditions and captures the combined impact of financial risks associated with adverse market conditions.
The US property/casualty insurance industry achieved its strongest performance in a decade during 2025, driven by improved underwriting and pricing, according to an AM Best report. The sector generated $84 billion in underwriting gains over 2024-2025, reversing $51 billion in losses from 2021-2023. Personal lines underwriting profit nearly quadrupled to over $45 billion in 2025, whilst commercial lines profit more than doubled to over $19 billion. Private passenger auto insurers saw particularly notable improvements, with combined ratios falling well below 100 in 2024-2025 after exceeding that threshold for three consecutive years. The turnaround was aided by significant rate momentum and the adoption of technology and data analytics for underwriting, claims handling and ratemaking. However, casualty lines including commercial auto liability remain pressured by adverse development and elevated claims severity.