Oracle Utilities Customer Care & Billing and Mobile Workforce Management Developer

About Ensunet Technology Group:

Ensunet Technology Group is a world-class provider of IT enterprise architecture solutions, specializing in post-merger integration in the lightning-paced, no-margin-for-error world of M&A. Functioning as a rapid-response tiger team, Ensunet serves global Fortune 500 enterprises, as well as clients in the public, government, and defense sectors.

At Ensunet Technology Group, we believe in the power of technology to transform lives and businesses. Our team is a vibrant tapestry of cultures, backgrounds, and experiences, working together with empathy and respect. We celebrate diversity as it fuels our creativity, enriches our solutions, and drives our success. We're not just building technology; we're building bridges between people, ideas, and possibilities. Together, we thrive, grow, and make a positive impact on the world.

About the Role
We are seeking an experienced Oracle Utilities Developer with expertise across Customer Care & Billing (CC&B) and Mobile Workforce Management (MWM). The ideal candidate will have strong technical skills in Oracle Utilities Application Framework (OUAF) and at least 4 years of hands-on development experience with both CC&B and MWM. This individual will support production operations, resolve incidents, and deliver enhancements that optimize billing, customer service, and workforce scheduling processes for utilities clients.

This is a long-term contract in PST time zone - potential travel (low), no onsite work.

References will be requested upon selection to move forward. This is a pass/fail requirement.

Key Responsibilities

• Design, develop, and configure Oracle Utilities CC&B and MWM modules.
• Build and customize business objects, algorithms, service scripts, plug-ins, workflows, and batch jobs within the OUAF framework.
• Implement integrations between CC&B, MWM, and external systems (MDM, GIS, IVR, AMI, ERP, and payment gateways) using SOAP/REST, middleware, and OIC/SOA.
• Enhance mobile applications for field crews to improve usability, productivity, and scheduling efficiency.
• Support CC&B/MWM production systems by resolving incidents, performing upgrades, and implementing enhancements.
• Collaborate with business and functional teams to translate requirements into technical solutions.
• Conduct unit, integration, and user acceptance testing.
• Troubleshoot application issues, optimize performance, and ensure system stability.

Qualifications

• Minimum 4 years of hands-on development experience in Oracle CC&B and MWM.
• Proficiency in OUAF, Java, Groovy, Oracle SQL/PLSQL, and integration technologies.
• Experience with scheduling, dispatch, and workforce management processes in utilities.
• Strong problem-solving, troubleshooting, and performance optimization skills.
• Excellent collaboration and communication abilities.

· Communication Effectiveness - Articulate and present a friendly Customer Service experience in both phone and in person. Communicates effectively verbally and in writing; expresses self well in a group and one-on-one; Fosters trust by sharing information with others; Encourages open expression of ideas and opinions; actively listens to others and demonstrates understanding.

· Teamwork - Identifies and cultivates relationships with key stakeholders representing a broad range of internal functions and levels; Brings substantive conflicts and disagreements into the open and resolves them collaboratively; Willing to look at all sides of an issue to arrive at goals that are mutually beneficial; Builds strong external networks with people in the industry or profession.

· Judgment/Decision Making- Takes responsibility for decision-making; Makes decisions that are timely; Involves those who will be affected by the decision in the problem-solving process; Builds consensus; Generates various solutions and evaluates alternatives objectively; Willing to make and support unpopular decisions when necessary.

· Innovation/Creativity - Generates new solutions by combining, changing, or reapplying existing ideas; Has good ideas and acts on them; Searches for new and better alternatives to improve performance; Strives to create value in new ways; Is aware of emerging trends and anticipates possibilities.

· Motivation - Pursues goals and measures success in terms of results achieved; Focuses on what’s important to the organization and drives for results; Is persistent in the face of complex challenges or when dealing with difficult people; Conveys appropriate sense of urgency; Achieves results with and through others.

Ensunet is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment. 

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