We’re hiring a Customer Service Representative!

About the positions

The Customer Service Representative (Jewel Representative) is responsible for assisting and resolving issues from Ambassadors. Customer Service Representatives provide excellent customer service to all Ambassador’s via voice, email, and online chat. Of extra importance is to foster a supportive relationship between Customer Service and Jewel Ambassadors, supporting them in their business goals.

Who will love this job?

• An efficient worker, you thrive in a fast-paced environment and multitask without breaking a sweat.
• A great teammate, you are able to contribute and thrive within a fast-paced environment  
• A people person, you are a customer-focused individual with an ability to understand others.

What you’ll do

• You are responsible for resolving product or service problems with the top tiers of Plexus Ambassadors; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. Respond to inquiries in a pleasant manner setting the expectation and first impression regarding the quality of service that can be expected from Plexus including striving for first time resolution.
• You demonstrate excellence in both written and verbal communications. Builds and maintains working relationships with other departments, to resolve Ambassadors issues. Effectively communicate current company promotions, events and contests to Ambassadors. Works as a member of the Jewel Liaison team to ensure continuity of high-quality service, project delivery and responsiveness to Ambassador inquiries.
• You have the ability to handle complex customer service situations with minimum supervision. Demonstrate ownership of resolution and the communication of resolution with the Ambassador. Demonstrate sound decision- making ability; through execution of work duties, by maintaining positive relationships with Ambassadors, and making exceptions when necessary. Serve as an example of the highest level of customer service behavior. Establish positive cross-functional relationships with other Plexus teams.
• You serve as an Expert for all Plexus policies and procedures and the compensation plan. Effectively communicate current company promotions, events and contests to Ambassadors. Correctly utilize Plexus systems to facilitate business support as well as document support provided. Partner with department leadership to establish service targets, areas of improvement and short/long term strategic initiatives. Serve as a member of project teams as needed.
• You will commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect…always.
• You exhibit an honest and committed effort to delivering as promised, never compromising quality.

You should have

• High school diploma or associate degree in Business, Communications, or related field
• A minimum of two years of experience in customer service or administrative support.
• You have intermediate computer skills including Microsoft Office and MLM software.
• You have the ability to multi-task, set priorities and manage time effectively.
• You collaborate with others and thrive in a team environment while meeting individual goals and expectations
• You have the ability to anticipate obstacles and plan; accordingly, Adept at providing solutions and working in cross-functional areas to facilitate successful completion of projects and written communication skills.

About Plexus

Plexus Worldwide is a leading direct-sales company founded in Scottsdale, Arizona, where it remains a top employer and economic driver. For the past 14 years, Plexus had been focused on igniting hope, health, and happiness, through their science-backed nutritional products and skincare, as well as an exciting home-based entrepreneurial opportunity.

As a 6-time Best Places to Work winner, the company enjoys a strong organizational culture and has a deep commitment to giving back to communities in need.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.

Benefits

• 401k program with a company match and immediate vesting.
• Quarterly bonuses based on company profitability.
• Weekly drawings for gift cards and cash.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly at [email protected].

We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

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