Eviction Specialist

Overview: The Evictions Specialist will be knowledgeable in local and federal laws on evictions and lockouts and will communicate with our residents and Evergreen colleagues to manage the process for residents who have not financially met the terms of their lease agreement. This includes notifying residents on requirement to pay or quit, and coordinating the field team on occupancy checks.  The specialist will send statements to all residents with balances, encouraging them to pay outstanding balances, provide necessary files to legal, and also be involved in the eviction process for squatters. It is critical that the eviction process is dealt with in a proactive, respectful, and consistent manner.

This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.

The Role:   Responsibilities include, but are not limited to, the following:

Manage Notice and Eviction Process

• Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month
• Prepare eviction files on notices of non-compliance when needed
• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.
• Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations
• Maintain weekly communication with leadership thru 3^rd party software and weekly reporting.
• Collaborate with appropriate field team when needed to schedule Occupancy Checks
• Follow up with legal on eviction progress until resolution
• Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
• Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process
• Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts
• Manage the Squatter Eviction process to ensure the eviction of all unauthorized occupants are managed appropriately and in accordance with the law

Communication & Culture

• Be polite, professional, and courteous in all interactions with both internal and external customers and respond to all correspondence with urgency
• Troubleshoot customer inquiries and work towards one-step resolution
• Contact all Residents that have submitted their Notice to Vacate and try to retain by offering solutions and displaying high level customer service
• Keep residents informed and educated on what to expect with their upcoming lease expirations, renewal process, rent increases (market rate knowledge), and potential fees
• Provide local comps to residents when needed to educate them on current market value of their home
• Be a collaborative, cooperative team member, assisting when needed with team projects and processes

Qualifications and Experience

• High school diploma or GED required
• 1+ year of Property Management experience is required, preferably in residential single-family management
• Excellent Customer Service Skills required, strives to consistently meet and exceed service standards
• Must be able to deal with situations and issues proactively and persistently
• Excellent verbal and written communication skills required
• Possess basic accounting and math skills, and proficiency with the Microsoft Office suite including Word, Outlook and Excel
• Extremely organized with impeccable detail orientation
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality
• Ability to work effectively under pressure and operate in a fast-paced work environment
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information.  The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.

• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner

Standard workdays are Monday through Friday with occasional evening and weekend overtime hours