Lead Enterprise Applications Engineer

Essential Job Functions

• Serve as the primary subject matter expert (SME) and lead advisor for Netsuite and Salesforce, ensuring alignment with business goals and best practices.
• Guide solution design and oversee complex implementations, integrations, and system enhancements.
• Collaborate with business stakeholders to understand their requirements, analyze business processes, and identify areas for improvement or automation.
• Analyze and document business processes, translating them into comprehensive functional specifications and solution designs.
• Configure and customize our Enterprise Applications to address business requirements, including setting up workflows, data structures, and security configurations.
• Conduct in-depth analysis of business processes and translate them into functional specifications for system enhancements or modifications. This may involve creating documentation such as functional designs, process flows, and use cases.
• Lead resolution of issues and provide support to end-users during system implementation, upgrades, and day-to-day operations.
• Provide tier3 support and troubleshooting assistance to end users and technical analysts to ensure smooth operation of our enterprise applications. Responsible for working with vendor support to resolve critical issues in a timely manner. Ensure system performance, reliability, and scalability.
• Collaborate with technical teams to facilitate the integration of our enterprise applications with each other or other systems or applications. This may involve defining interface requirements, coordinating data mappings, and assisting in the testing and validation of integrations.
• Monitor system performance, troubleshoot issues, and recommend and implement system enhancements or optimizations to improve efficiency, usability, and business processes.
• Maintain accurate documentation of system configurations, customizations, and changes. Generate reports and provide data analysis to support decision-making processes and business operations.
• Play a key role in scoping and planning of upgrades, analyzing patches, and implementing new features and enhancements.
• Document design decisions, development activities, and configurations for future reference. Share knowledge and expertise with other team members and provide guidance on development best practices. 

Minimum Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field, or equivalent experience.
• 6+ years of experience in Oracle Netsuite and Salesforce administration and development.
• In-depth understanding of NetSuite and Salesforce, including data models, efficient querying of data using the appropriate query language for the platform (Oracle SQL or SOQL), scripting within these platforms, and customizing the platforms and various modules within them.
• Understanding of software development methodologies.
• Requires strong leadership skills to lead issue analysis, conduct demonstrations and trainings, and interface with internal stakeholders.

Preferred Qualifications

• Preferred experience in Planning, Product Lifecycle Management, with a focus on optimizing processes and driving efficiency.
• Relevant industry knowledge of widely used systems that support Manufacturing processes.
• Strong Technical Analysis skills in an application development / ERP implementation environment.
• Use of MS Office Suite products, including PowerBI.
• Experience understanding complex business needs, designing effective solutions, and troubleshooting issues that may arise during development and implementation.