Real Estate Transformation Consultant
Posted on 9/21/2023
INACTIVE
Northspyre

51-200 employees

Prediction outcome platform for real estate
Company Overview
Northspyre’s mission is to bring modern technology to the historically old-fashioned real estate industry. Northspyre is the first purpose-built platform for real estate project delivery and an early leader in SaaS vertical.
Data & Analytics
Real Estate
B2B

Company Stage

Series B

Total Funding

$32.5M

Founded

2017

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

-8%

2 year growth

39%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Data Analysis
PowerPoint/Keynote/Slides
CategoriesNew
Real Estate
Product
Consulting
Requirements
  • A background in supporting customers of SaaS solutions, with an emphasis on management of the renewal and lift motions customary to the role of a customer success manager
  • Knowledge of real estate development, construction or real estate project management is highly preferred but not required
  • Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
  • High energy and positive attitude. Activity and results driven
  • Ability to create structure in ambiguous situations and design effective processes
  • Persuasive speaking skills and persistent with follow-up
  • Experience with Excel, PowerPoint or other web-based presentation technology
  • Preference given to candidates with a Bachelor's degree in Real Estate, Business Administration, or related design and construction fields
Responsibilities
  • Be the expert - use your customer management, industry and product knowledge to position solutions and ensure customer success
  • Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business
  • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value
  • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre through expanded adoption
  • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
  • Help manage and respond to customer support tickets while determining a strategy to improve our processes
  • Ensure a seamless onboarding experience for new customers by overseeing implementation
  • Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months