About the Opportunity:

In this role, you will be responsible for driving growth, renewals, and value with our clients. You would be an early member of our proactive and dynamic Customer Success team and have the chance to work cross functionally with the CEO, sales and product teams. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach to increase overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success.Your role is to be an agent of change, a business transformation consultant, and a relationship manager for old-school real estate companies that are looking to modernize by being more data-driven and proactive in their approach to delivering real estate projects. 

In this role, you’ll get to:

• Be the expert - use your customer management, industry and product knowledge to position solutions and ensure customer success.
• Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.
• Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value.
• Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre through expanded adoption.
• Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
• Help manage and respond to customer support tickets while determining a strategy to improve our processes.
• Ensure a seamless onboarding experience for new customers by overseeing implementation
• Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months.

We are looking for people who have:

• A background in supporting customers of SaaS solutions, with an emphasis on management of the renewal and lift motions customary to the role of a customer success manager.
• Knowledge of real estate development, construction or real estate project management is highly preferred but not required. 
• Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
• High energy and positive attitude. Activity and results driven.
• Ability to create structure in ambiguous situations and design effective processes
• Persuasive speaking skills and persistent with follow-up
• Experience with Excel, PowerPoint or other web-based presentation technology.
• Preference given to candidates with a Bachelor’s degree in Real Estate, Business Administration, or related design and construction fields.

A reasonable estimate of the base compensation range for this role’s listed level is currently $70k - $145k but may vary based on local market data by region. Role levels and salary ranges take into account a number of factors including, but not limited to, interview performance, skills, experience, knowledge, training and education, certifications and licenses, market data and other business needs. 

This role is also eligible for equity and benefits.