Implementation Consultant
Procurement Expert
Posted on 3/20/2023

501-1,000 employees

Cloud software for government
Tampa, FL, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • 10+ years of public sector experience in relevant area (Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, etc)
  • 2+ years of experience of software implementation consulting or transferrable work with external clients preferredKnowledge and experience in analyzing and reporting large volumes of financial or other relevant data, in addition to experience with governmental concepts and practices
  • Ability to train customers on software solutions to address key workflows and business processes
  • Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
  • Strong skills in conceptualization of patterns, modeling, and design
  • Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports
  • ETL tools, ETL report creation, macros and visual basics are highly preferred
  • Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team membersAbility to adapt to a rapidly changing product and respond strategically to customer needs
  • Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills
  • Drive and manage new customer implementations from start to finish by providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer's implementation
  • Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality
  • Interact directly with government officials and staff daily, guide them through the process, and empower them to become our advocates and successful administrators of OpenGov software solution(s)Understand customer requirements and pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
  • Be an expert in governmental processes across multiple statesWork closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
  • Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
  • Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution”
  • Collaborate with other departments within OpenGov to drive efficiency in deliveryServe as a trusted advisor to both customers and OpenGov team members