Training and Outreach Manager

Essential Job Duties

• In collaboration with the customer, develop a training program for the State EVV stakeholders across the various lifecycles of the program from adoption and compliance to new feature enhancements and releases.
• Develop and maintain all training materials required for the program at a scale that can be accepted on a global scale (over 1,000 end users).
• Coordinate, draft, and manage all outreach efforts to stakeholders in support of the program through various stages, new features, and other required communications by the State.
• Responsible for the training and outreach operations of the program including new stakeholder training, ongoing training efforts, and other communications/training activities based on the needs of the State program.
• Manage the technologies required to develop, manage and deliver training.
• Identify and assess the training needs of the customer through consultation with other departmental managers.
• Implement effective and purposeful training methods that address specific stakeholder needs.
• Evaluate State program performance to ensure that training is meeting stakeholder needs and improving adoption and compliance with the program.
• Provide ongoing reporting and metrics of all communications and training activities for the State Program.
• Effectively communicate with team members and management.
• Keep abreast of training and communication trends, developments, and best practices.
• Obtain and maintain an understanding of the customers’ objectives and goals.
• Identify future training needs and assist in creating curriculum to facilitate that training
• Produce level of effort and cost estimates for training work in response to external Requests for Proposals, Change Orders, etc.
• Oversee Training Workstream activities for implementation of State Program services.
• Optimize training processes for efficiency. 
• Ensure security of personal health information (PHI) and report any violations or observations to management.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 25%-50%, including overnight travel in the State of Ohio. 

Required Education, Experience, Certifications and Skills

• Bachelor’s degree in Education, Human Resources, or related discipline is required
• A minimum of 3+ years’ experience in training program development and management 
• Required experience in developing and delivering training for Information Technology projects with a minimum of 5,000 active users.
• Two years of experience planning and developing approaches for delivering training for at least 1,000 users and diverse stakeholders.
• Proficient in MS Office and MS Teams
• Knowledge of learning and development best practices 
• Strategic and creative mindset
• Excellent leadership skills 
• Excellent written and oral communication skills
• Critical thinker with innovative problem solving skills
• Must be a self-starter and a team player
• The position is work-from-home although travel for on-site training sessions may become necessary and involve overnight stays