Job Title: Sales Operations Associate
Department: Operations
Job Level: L3
FLSA: Exempt

Job Summary:

The Sales Operations Associate will be responsible for assisting Bear Robotics’ sales team with day to day operations tasks while working towards continuous process improvement and performance metrics tracking. This role will report into the business operations team which is responsible for cross functional processes bridging sales, marketing, finance and strategy.

Key Duties/Responsibilities:

• Assist the sales, finance, and field robotics engineer team with contract advancement
• Monitor and report on customer pipeline
• Perform analysis on sales and marketing data to develop insights into key KPIs, such as cost of customer acquisition (CAC) and customer lifetime value
• Act as a sales, marketing, sales ops & strategy liaison to communicate areas for continuous improvement
• Assist with market research and benchmarking
• Maintain productive and collaborative business relationships with departments and individuals who use or contribute to key sales processes.
• Participate in the development, testing, and deployment of sales process systems/process improvements as needed.
• Knowledgeable in Bear Robotics CRM systems (including, but not limited to Salesforce, Netsuite etc.) and data flows
• Perform analysis of data in regards to trends and help to support forecast of various commercial transactions.
• Other duties as assigned

Qualifications & Preferred Skills:

• Familiarity with sales and marketing processes
• Strong verbal, written communication and presentation skills
• Strong analytics, quantitative, and problem solving capabilities
• Ability to translate insights into actionable recommendations
• Advanced MS Excel and/or Google Sheets skills
• Experience with Google Analytics
• Experience with Salesforce
• Experience with NetSuite

Preferred Skills

• Experience with data visualization tools such as Tableau, Power BI, Google Data Studio
• Experience with SQL, VBA, Google Scripts

Education/Experience:

• Bachelor’s degree preferred
• 3-5 years of related experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting/standing at a desk and working on a computer. The employee routinely is required to sit; stand, walk; talk and hear; use hands to keyboard
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to lift 30 lbs.

About Bear Robotics:

• Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you’ll have countless opportunities for growth as we expand our product line and global reach. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you’re ready for an adventure in robotics, we would love to hear from you.