Full-Time
Infrastructure Engineer
Unified platform for digital customer service interactions
Junior, Mid, Senior
Canada + 1 more
- Infrastructure: AWS, Kubernetes (AWS EKS), Linkerd, Nginx, EFK
- Persistence: Amazon RDS for PostgreSQL, Amazon Aurora Serverless, RabbitMQ
- Cache: Amazon ElastiCache for Redis
- Monitoring: Prometheus and Grafana
- CI/CD: Jenkins, Spinnaker, Helm
- Infrastructure as Code: Terraform
- Strong experience in AWS, EKS, Jenkins or similar tools
- Experience in building and maintaining reliable and highly available systems
- Experience with cloud networking and internet security, identity and access management, and commonly used automation languages
- Experience as Automation / DevOps or Infrastructure Engineer
- Experienced in coding that extends beyond scripting
- Proficient verbal and technical writing skills
- Developing and managing internal technology infrastructures and customer deployments
- Monitoring infrastructure in everyday operations for performance, cost and security
- Developing and maintaining automation tools
- Maintaining parity across development and production environments
- Managing the organization's internal accounts, network infrastructure and system access
- Participating in policy, design and tool selection
- Participating in company compliance audit related projects, such as SOC2, GDPR and PCI-DSS
- Discussing architecture design, significance, impact and decisions
- Producing documentation on code, system design, architecture and solutions
Glia stands out as a leader in the customer service industry with its unique ChannelLess™ Architecture, which allows businesses to seamlessly shift between digital customer service, traditional call centers, and automation, thereby driving revenue, efficiency, and customer loyalty. The company's proven success is demonstrated by its partnerships with over 400 financial institutions globally, enhancing their customer experience and business outcomes. The increasing preference for remote service among customers, as noted by the Regional Director of Operations for OneMain Financial, further underscores Glia's relevance and effectiveness in today's digital age.
Company Stage
Series D
Total Funding
$152.3M
Headquarters
New York, New York
Founded
2012