Account Manager
US
Posted on 2/6/2024
INACTIVE
TravelPerk

1,001-5,000 employees

Next-generation platform for efficient business travel management.
Company Overview
TravelPerk stands out as a leading business travel platform due to its comprehensive all-in-one system that balances the freedom of travelers with the control required by companies, saving time, money, and hassle. The company's competitive edge lies in its vast travel inventory, robust management features, 24/7 customer support, and advanced technology, all of which are designed with a consumer-grade aesthetic. Backed by investors who have supported tech giants like Zalando, Slack, and Twitter, TravelPerk is reshaping business travel with a comprehensive end-to-end solution.

Company Stage

Series D

Total Funding

$557.7M

Founded

2015

Headquarters

Barcelona, Spain

Growth & Insights
Headcount

6 month growth

6%

1 year growth

8%

2 year growth

89%
Locations
Miami, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Data Analysis
CategoriesNew
Sales & Account Management
Requirements
  • Relevant account management or customer success experience
  • Background within a SaaS or travel-tech business
  • Outstanding presentation & communication skills
  • Great prioritization and time management skills
  • Result oriented mindset while keeping customer satisfaction as your top priority
  • Great ability to analyze and translate data for your customers
Responsibilities
  • Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
  • Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of TravelPerk
  • Identify growth opportunities and develop your portfolio by adding new business opportunities
  • Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
  • Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling
  • Develop strong relationships with your clients that will shape their business travel programs
  • Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
  • Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible
  • Effectively prioritize your time in order to maximize impact in key business areas
Desired Qualifications
  • Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
  • Honest, open and trustworthy: your peers and managers can trust you
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
  • You seek feedback early and often and are open to both give and take constructive criticism