Account Manager

We are currently looking to hire an Account Manager (Intel Focus) to join our Corporate Team in Kirkland, WA! 

*We are seeking candidates who are based in or able to work from Seattle, WA, or Washington, DC. Candidates located in Seattle, WA, or Washington, DC, are strongly preferred. Remote candidates may be considered based on qualifications and business needs.

JOB DESCRIPTION

The Account Manager is part of the Embedded Program Team and manages a suite of employees supporting intelligence services.  The position will manage several small groups of employees coordinated by client and skillset to provide consistent engagement, training planning, and intelligence solutions.  The Team Manager will manage staff hiring, timecards, and supervisory oversight of the group, and will cooperate with the Program Coordinator and other Embedded Team Managers to support a consistent program and trackable metrics.  The position will work closely with the Director of Embedded Operations to follow, document, and manage program initiatives, and will engage other company subject matter experts to produce training and team improvements. 

The ideal candidate will have practical experience in intelligence analysis, project management experience, and supervisory experience managing and mentoring relationships with diverse teams.

RESPONSIBILITIES

• Supervise a suite of employees: run regular employee engagement, ensure compliance with program standards, manage timecards, and run performance improvement plans when required
• Provide intelligence expertise to engage with employees and troubleshoot team issues
• Develop training and engagement, including planning internal knowledge sharing and coordinating 3rd party certification as required
• Act as the hiring manager for all positions within the given suite of teams
• Maintain excellent rapport with clients when discussing employees and job function needs
• Assist with quarterly, annual, and one-off client meetings as required
• Follow Concentric and client onboarding processes to manage a streamlined workflow
• Support the Director in developing program plans, identifying needs, and preparing new business proposals
• Assist in the development of SOPs and guidelines for employee engagement

REQUIRED QUALIFICATIONS

• Experience with intelligence analysis, open-source research, physical security, and/or risk management
• 3+ years of experience in the intelligence or security field
• 3+ years of supervisory experience 
• Strong interpersonal and relationship-building skills
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite
• Ability to travel 10% of the time

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent combination of education and experience
• Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
• Ability to handle confidential material while building trust and rapport with various levels of management and people from all backgrounds and experience levels
• Adept at learning new software and web-based tools
• Familiarity with human resource practices
• PMP Certification 
• Experience as an intelligence or investigative analyst
• Excellent professional judgment and decision-making skills
• Comfortable taking initiative and working independently

COMPENSATION & BENEFITS

• 100% employer-paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA 
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 paid holidays 
• Paid leave (vacation, sick, parental, volunteer) 
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System