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Solution Engineering Analyst
Confirmed live in the last 24 hours
McLean, VA, USA
Experience Level
  • Manage delivery of software and the onboarding experience for new Appian customers and partners
  • Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts
  • Assist customers and partners with basic inquiries, troubleshooting, and configuration changes
  • Manage incoming support requests directly or route them to appropriate teams
  • Perform maintenance on Appian Cloud sites
  • Coordinate with Appian's management team and customers to schedule maintenance activities on customers' Appian Cloud instances
  • Manage scheduling operations for customer upgrades and on-call rotations
  • Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter (4x per year) to support delivery of software
  • Bachelor's degree, preferably in a technical or analytical field, or professional experience within a similar capacity
  • Fast learner who can work independently and as part of a larger group
  • Multi-tasker who's able to effectively juggle and prioritize work across a wide variety of tasks
Desired Qualifications
  • Experience working within the Cloud technology domain is a plus
  • Excellent verbal and written communication skills. Ability to speak multiple languages is a plus
  • High level of attention to detail, strong organization skills and technical aptitude. Experience with spreadsheets, data summary and reporting tools is a plus

1,001-5,000 employees

Low-code development platform for companies
Company Overview
Appian's mission is to become the unified platform for change. The company accelerates customers' businesses by discovering, designing, and automating their most important processes.
  • Private Health Insurance
  • Comprehensive Global Wellness Program
  • Fully-covered Global Milk Stork Benefit
  • Global Wellness Reimbursement
  • Quarterly Awards and Recognition
  • Employee Stock Purchase Plan
  • 401(k) or Pension Plans with Employer Matching
  • Company Paid Life Insurance and Disability
  • Employee Assistance Program
  • Global Parental Leave
  • Charitable Giving Program
  • Paid Time-Off and Paid Holidays
  • Tuition reimbursement for job-related continuing education
  • Professional Development Courses