KYC Manager

Location

Bangalore, India

What you’ll be spending your time on:

• People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer), ensuring they meet career development goals.
• Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
• Customer Experience: Understand end-to-end customer experience and map best practices in market, identify gaps and operation process opportunities, drive continuous improvements to better meet business needs.
• Stakeholder Management: Collaborate with various business departments and operational departments including customer care, risk, and compliance.
• Beyond team management, the person will play a critical role in collaborating with stakeholders to design and implement market-specific workflows tailored to Indian regulatory requirements.

For this role you also need the following:

• Bachelor’s degree holders
• 12+ years experience in operations or customer support field, 4+ years of team leader/supervisor level management experience.
• Finance, Banking and Fintech operations management experiences would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Willingness to work from the office all 5 days a week (Work from Office Model).
• Ability to communicate/interact with management and key stakeholders.
• Hands-on experience and attention to detail.
• Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable.
• This position demands someone with the ability to analyze trends, interpret data, and proactively recommend and execute process improvements in response to the evolving regulatory landscape. 

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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