Full-Time
Senior Service Desk Analyst
Posted on 12/13/2025
Volaris Group
1,001-5,000 employees
Acquires and grows vertical market software
Compensation Overview
£28k - £30k/yr
Croydon, UK
Hybrid
 IT & Security (1) |
|---|
- Experience in customer-facing IT support (both 1st and 2nd line)
- Strong understanding of IT Service Management (ITSM) platforms
- Excellent problem-solving and communication skills — you’ll be confident talking to users and writing clear solutions
- Apache Tomcat (server admin, deployment)
- Microsoft SQL Server (basic queries)
- Knowledge of SQL Server Reporting Services and SQL Server Integration Services is a plus
- SaaS application support
- Calm under pressure and always professional in approach
- Familiarity with Microsoft 365 and standard service desk tools
- ITIL Foundations certification and a degree (2:2 or above) in a relevant field
- Be the trusted point of contact for customers via phone, email, and self-service portal
- Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution
- Perform root cause analysis and raise enhancement requests to improve customer experience
- Execute server maintenance, SaaS deployments, and upgrades
- Support TechOps projects (e.g., Disaster Recovery, SQL upgrades) and liaise with third-party suppliers on technical issues
- Maintain knowledge base articles and documentation that empower both users and your team
- Participate in daily stand-ups, contribute ideas, and support junior colleagues
Volaris Group buys and grows vertical market software companies, operating as an owned group within Constellation Software. It improves these companies by providing governance, strategic guidance, and shared resources to support product development and process improvements. Unlike others that flip acquisitions, Volaris keeps companies long-term and uses a common playbook of best practices to drive cross-portfolio growth. Its goal is durable, sustainable growth across its portfolio through strong, lasting ownership.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Mississauga, Canada
Founded
2011
Simplify's Take
What believers are saying
- 30 acquisitions in 2025 across 19 verticals demonstrates proven M&A execution capability.
- Geographic expansion into Japan, Romania, and strengthened European footprint unlocks new markets.
- Healthcare, legal entity management, and regulated industry software command premium valuations.
What critics are saying
- Aggressive 30-acquisition pace in 2025 dilutes operational focus and integration quality.
- AI-native competitors outpace legacy systems at zetVisions and Zonal post-acquisition.
- Integration failures across 240+ companies trigger talent exodus, collapsing buy-and-hold model.
What makes Volaris Group unique
- Volaris operates 100+ portfolio companies across 35+ countries in vertical markets.
- Constellation Software parent provides capital, best practices, and knowledge transfer infrastructure.
- Acquired companies maintain independence and autonomy under existing leadership teams.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Remote Work Options
Company News
Volaris Group acquires zetVisions GmbH, strengthening its position in the Legal Entity Management software market. TORONTO, March 30, 2026 (GLOBE NEWSWIRE) - Volaris Group today announced the acquisition of zetVisions GmbH, a leading German software provider for enterprise equity and master data management. This further expands Volaris Group's German portfolio in a high-growth segment. The company and its shareholders were advised by Marks Baughan Securities, London. zetVisions GmbH is a specialized software provider headquartered in Heidelberg, Germany. For over 20 years, the company has been developing and implementing solutions that provide structured oversight, maintenance, and compliance for corporate entities across global jurisdictions. Its customers include numerous publicly listed companies, medium-sized businesses, and public sector entities. Based on more than 400 successfully completed projects across various industries, zetVisions offers in-depth expertise in international legal entity management. Christian Sohn and Erik Tischner, Managing Directors of zetVisions GmbH, said, "Joining Volaris Group is an important step for the continued growth and innovation of zetVisions GmbH. We see great potential in the Volaris Group ecosystem to continue our growth trajectory, leverage the group's best practices, and further develop our solutions in the direction of AI. With over 1,000 portfolio companies, the group offers enormous added value through the exchange of knowledge and experience." Raimund Schlotmann, Portfolio Manager at Volaris Group, added: "With its deep expertise in this attractive market segment, zetVisions is an excellent fit for Volaris Group's focus. We look forward to supporting the zetVisions team in advancing their vision for Legal Entity Management software and continuing their success story." About Volaris Group Volaris Group acquires, strengthens, and grows vertical market technology companies. As an Operating Group of Constellation Software Inc., Volaris focuses on enabling businesses to thrive in the markets they serve - through investment in people, products, and customer relationships. Learn more at www.volarisgroup.com. Media Contact Ryan Hill Vice President, Communications Volaris Group +1 416-831-0305 [email protected]
The Volaris Group announced today that it has acquired zetVisions GmbH, a leading German software provider specializing in enterprise-wide investment and master data management. With this move, Volaris is further expanding its German portfolio in a high-growth segment.
Toronto, ON – March 18, 2026 – Volaris Group today announced the acquisition of Comprose, Inc. (“Comprose”), a provider of policy and procedure management software for enterprise customers operating in regulated industries with highly standardized workforce requirements.
Investor Presentation Nasdaq: HTCR February 2026 1 HeartCore Software Business Divestiture ...
Symplicity Corporation, a global leader in higher education career services and student support solutions, has joined Volaris Group.