Restaurant Success Manager-Toronto
Posted on 4/3/2023
Toronto, ON, Canada
Experience Level
Desired Skills
  • ? (Requirements)
  • 4+ years account management experience required, restaurant experience a strong plus
  • Experience providing technology or SaaS solutions to a broad client base
  • Mid-Market, Top SMB, or Enterprise customer management experience a plus
  • Proven track record of success in delivering complex projects in the technology industry, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process
  • Excellent communication (written & verbal) and influencing skills; strong presentation skills required
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change, ability to manage ambiguity and operate independently
  • Ability to perform in a fast paced environment
  • Strong values and high personal integrity
  • Good experience of MS Office, G-Suite, Slack and Salesforce
  • On site with customers: approximately 40% travel to customer sites (within your assigned region)
  • To make a change?
  • The mission of Customer Success at Toast is to create raving fans and successful restaurants and the Restaurant Success Manager (RSM) plays a critical role in fulfilling that mission. While RSMs wear many different hats at once, they support the overarching goal of building customer trust, keeping customers happy and growing their annual recurring revenue (ARR)
  • You will be a founding member of a small & growing international team. You must be comfortable with ambiguity and be able to work flexibly in a business with aggressive growth goals. This is a highly cross-functional role and drives a wide variety of customer driven initiatives so you should be an exceptionally strong relationship builder and project manager. Pivotal to this role is a strong ability to embrace a hospitality mindset, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention
  • This is a hybrid role. Candidates must live local to territory or be willing to relocate to Toronto, Canada and be willing to go onsite with customers
  • About this roll
  • (Responsibilities)
  • To make a change? Apply today!
  • Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose