Bellperson

Job Description

Bellperson
Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 

What you will be doing:

• Welcoming all guests and providing the highest level of guest satisfaction at every interaction
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
• Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
• Demonstrate excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Washington, D.C. and the hotel services and facilities
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, and security
• To assist with room changes as directed by the Front Office.

Rate of Pay: $19.00 per hour

Qualifications

Your experience and skills include:

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Must be legally authorized to work in the United States without sponsorship.

Physical Requirements: 

• Ability to stand and walk for extended periods
• Frequent lifting and carrying up to 100 lbs
• Frequent bending, stooping, kneeling, pushing, and pulling

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.