Full-Time

Technical Support Engineer

E

Posted on 9/24/2024

KLA

KLA

5,001-10,000 employees

Provides process control and yield management solutions

Industrial & Manufacturing
Energy

Compensation Overview

$78.9k - $134.1kAnnually

+ Performance Incentive Programs

Mid

Ann Arbor, MI, USA + 1 more

More locations: Chandler, AZ, USA

Requires 3 days onsite.

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • STEM Bachelors with 3-5 years of demonstrated experience or equivalent combination of education and experience in networking database management and/or server farm maintenance
  • Semiconductor capital equipment industry experience strongly preferred.
  • 2 years experience in server system level or networking level troubleshooting, and leading/driving multi-disciplined teams to resolve complex problems.
  • Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.
  • Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
  • Experience in project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated issues.
  • Travel Required 40%
  • Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years.
Responsibilities
  • Independently respond to issues where first-line filed support team has been unable fix problems in malfunctioning equipment.
  • Work on more difficult problems requiring in-depth compute system knowledge and understanding of operating principles.
  • Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
  • Consult with other engineering teams, and host meetings with multiple teams to discuss the technical issues and figure out the best course of action.
  • Clearly document troubleshooting processes and technical findings to generate service reports.
  • Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Check out and approve operational quality of system equipment.
  • Responsible for server rack customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.
  • Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
  • Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
  • Training of KLA and non KLA personnel. Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
  • Develop written procedures and training material.
  • Act as Technical Support representative for new product development. Backfill or over support for Field Service Engineers.

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection and correction. The company's goal is to improve manufacturing processes while committing to sustainability, with a target of using 100% renewable electricity in its operations by 2030.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive maintenance reduces downtime and maintenance costs in semiconductor manufacturing.
  • Machine learning enhances precision and speed in defect detection, boosting yield rates.
  • KLA's commitment to 100% renewable electricity by 2030 aligns with industry sustainability trends.

What critics are saying

  • Solid-state battery advancements may reduce demand for traditional semiconductor components.
  • Sustainability focus may increase operational costs for KLA's renewable energy transition.
  • Boutique investment firms acquiring shares could lead to increased stock price volatility.

What makes KLA unique

  • KLA specializes in advanced inspection tools and metrology systems for semiconductors.
  • The company integrates machine learning in metrology for precise defect detection.
  • KLA collaborates closely with semiconductor manufacturers to enhance product quality and reliability.

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