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Full-Time

Technical Support Engineer

E

Confirmed live in the last 24 hours

KLA

KLA

5,001-10,000 employees

AI & Machine Learning
Hardware
Data & Analytics

Compensation Overview

$78.9k - $134.1kAnnually

+ Performance Incentive Programs

Mid

Ann Arbor, MI, USA + 1 more

More locations: Chandler, AZ, USA

Requires 3 days onsite.

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • STEM Bachelors with 3-5 years of demonstrated experience or equivalent combination of education and experience in networking database management and/or server farm maintenance
  • Semiconductor capital equipment industry experience strongly preferred.
  • 2 years experience in server system level or networking level troubleshooting, and leading/driving multi-disciplined teams to resolve complex problems.
  • Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.
  • Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
  • Experience in project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated issues.
  • Travel Required 40%
  • Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
Responsibilities
  • Server Tech Support Engineers (TSE) independently respond to issues where first-line filed support team has been unable fix problems in malfunctioning equipment.
  • Work on more difficult problems requiring in-depth compute system knowledge and understanding of operating principles.
  • Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
  • If the depth of technical understanding requires, consults with other engineering teams, and hosts meetings with multiple teams to discuss the technical issues and figure out the best course of action.
  • Clearly document troubleshooting processes and technical findings to generate service reports.
  • Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Responsible for server rack customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.
  • Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
  • Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
  • Training of KLA and non KLA personnel. Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
  • Develop written procedures and training material.
  • Act as Technical Support representative for new product development. Backfill or over support for Field Service Engineers.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • KLA's consistent financial performance, including strong revenue and cash flow, indicates robust financial health and stability.
  • The company's validated science-based targets for GHG emissions reduction highlight its leadership in sustainability, potentially attracting environmentally-conscious talent and investors.
  • Regular cash dividends reflect a commitment to returning value to shareholders, which can be appealing to employees holding stock options.

What critics are saying

  • The semiconductor industry is highly competitive and cyclical, which can lead to periods of volatility and uncertainty for employees.
  • Achieving ambitious sustainability goals, such as 100% renewable electricity by 2030, may present operational and logistical challenges.

What makes KLA unique

  • KLA's focus on advanced process control and process-enabling solutions for the semiconductor industry sets it apart from competitors who may not specialize as deeply in this niche.
  • The company's commitment to reducing GHG emissions and achieving 100% renewable electricity by 2030 demonstrates a strong focus on sustainability, which is increasingly important in the tech industry.
  • KLA's extensive collaboration with leading customers and its expert teams of physicists, engineers, and data scientists provide a unique competitive edge in innovation and problem-solving.