Customer Success Manager
Posted on 3/1/2023
London, UK
Experience Level
Desired Skills
  • 4+ years customer success manager experience
  • Great communication skills both internally and externally, written and verbal
  • Organised and structured, in all you do with clients and colleagues
  • You are punctual in answering emails and calls - knowing the answer to every question is not critical, communicating you will find the answer out, is
  • Remarkably strategic, driven, and entrepreneurial - always one eye on the bigger picture, the next opportunity for us to expand our relationship
  • Independent and self-sufficient. You need little management, only coaching and mentorship
  • Ideally with experience and/or a good understanding of the digital media landscape and how to help brands and agencies execute media campaigns
  • Ideally with a strong understanding of how data is used by marketers across all marketing channels
  • You will learn the platform and understand how to demonstrate and train clients on the platform to a high degree of competency
  • Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions)
  • Manage and grow our joint success across our current and future account portfolio
  • Engage with and grow the relationship with close partners and advisers to build strong value based relationships e.g. media agencies and system integrators
  • Collaborate closely with Product, Sales and Marketing to develop program solutions that expand and deepen these relationships
  • A client can take many forms, from direct Brand to Agency, our solutions have a part to play across different stakeholders
  • Identify new opportunities where LiveRamp can add value with these strategic partners
  • Grow your own career through successful year on year achievements
  • Contribute towards building a great company
Company Overview
LiveRamp is the leading data connectivity platform for the safe and effective use of data.