Full-Time
Operations Manager
Real Estate
Posted on 4/7/2026
Fidelity National Financial
10,001+ employees
Title insurance and settlement services provider
Compensation Overview
$80k - $110k/yr
Remote in USA
Remote
Remote role; preference for candidates in CO, UT, NV, or AZ to support regional operations.
 Real Estate (1) |
|---|
- Bachelor’s degree or the equivalent combination of education, training, and work experience
- 5 years of operations/supervisory experience in title insurance or real estate industries
- Commercial title examination experience
- Exceptional written and verbal communication skills, with strong interpersonal abilities and a demonstrated capacity to build and maintain effective relationships across all levels of the organization
- Strong knowledge of production planning, scheduling, and quality control
- Strong analytical, problem solving and time management skills with the ability to prioritize and manage competing demands
- Oversee product quality, turnaround times (SLAs), and operating margins to ensure consistent performance
- Analyze operational and financial data to identify opportunities for improvement and drive productivity gains
- Implement and optimize offshore processes, where applicable, to enhance efficiency and scalability
- Partner with underwriting to develop, implement, and refine procedures and protocols
- Manage P&L responsibilities, including cost analysis, and support the Regional Manager in annual budget planning
- Collaborate with the Regional Manager and Sales partners to support customer growth initiatives
- Lead workforce planning efforts, including aligning headcount with volume trends and business needs
- Oversee all aspects of talent management, including hiring, performance management, employee development, and terminations
- Coach and mentor team members to build a strong internal talent pipeline
- Ensure compliance with company policies and promote operational best practices
- Prepare and deliver regular management reports to track performance and inform decision-making
- Review and approve vendor invoices, billing, expense reports, and employee timecards
- Support special projects and perform additional duties as assigned
- Six Sigma and/or Project Management certification(s)
- Title insurance license
- Highly detail oriented and committed to delivering excellent customer experience
- Moderate to advanced knowledge and use of M365 applications and other industry-related software solutions
Fidelity National Financial provides title insurance and settlement services for real estate and mortgage transactions through a nationwide network of title and escrow professionals, plus the National Agency division and a fund-control unit that handles construction loan servicing and disbursements. Its core offerings are title insurance and settlement services, with a separate fund-control unit to manage loan funds and payouts during closings. The company stands out by combining extensive nationwide coverage with integrated fund-control and loan-management capabilities under one umbrella. Its goal is to protect property rights and help complete real estate closings for residential and commercial markets in the United States.
Company Size
10,001+
Company Stage
IPO
Headquarters
Jacksonville, Florida
Founded
1847
Simplify's Take
What believers are saying
- Commercial mix improved, with Q4 2025 direct commercial revenue up 27% year over year.
- Jeffrey Heighton's March 25, 2026 hire targets scalable agency operations and efficiency.
- FNF returned $222 million to shareholders in Q1 2026, supporting capital allocation credibility.
What critics are saying
- Elevated mortgage rates keep residential purchase volumes weak, pressuring title orders and fees.
- F&G depends on annuity spreads and sales, exposing earnings to sharp cycle deterioration.
- Agency consolidation shifts bargaining power to title agents, forcing concessions and heavier support spending.
What makes Fidelity National Financial unique
- FNF posted 13.1% Q1 2026 adjusted pre-tax title margin, industry-leading scale.
- Q1 2026 direct commercial revenue grew 15%, led by national and local demand.
- F&G delivered $74.5 billion AUM and $3.2 billion gross sales in Q1 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Holidays
Paid Vacation
Paid Sick Leave
401(k) Company Match
Company News
Fidelity National Financial reported fourth-quarter revenues of $4.05 billion, up 11.9% year-on-year and exceeding analysts' expectations by 13%. The title insurance provider's results topped consensus estimates amongst the 33 property and casualty insurance stocks tracked, which collectively beat revenue forecasts by 2.9% in Q4. Despite the revenue beat, Fidelity National Financial significantly missed earnings per share estimates. F&G, the company's annuities and life insurance subsidiary, achieved record assets under management of $73 billion, driven by $14.6 billion in gross sales for full-year 2025. The stock has fallen 13.9% since reporting earnings and currently trades at $46.67. Property and casualty insurance stocks have declined an average of 5.8% following their latest results.
Director Mark Benjamin to exit Fidelity National (NYSE: FIS) board after 2026 meeting. Filing Impact (Moderate) Filing Sentiment Rhea-AI Filing summary. Fidelity National Information Services, Inc. reported that Board member Mark Benjamin has decided not to stand for re-election at the company's 2026 annual meeting of shareholders. The company states that his decision is not due to any disagreement regarding its operations, policies, or practices. Following his departure after the 2026 shareholder meeting, the Board approved a reduction in its size from ten to nine directors. The company, including Chief Executive Officer and President Stephanie Ferris, publicly thanked Mr. Benjamin for his years of service and contributions to the evolution of the business. 8-K event classification. Item 5.02 - Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers Key figures. Decision date: March 30, 2026 Board size before change: 10 directors Board size after change: 9 directors Key terms. Board of Directors, annual meeting of shareholders, Emerging growth company, Senior Notes, +1 more 04/03/2026 - 04:14 PM | / | / | / | / | / | Filing exhibits & attachments. 4 documents
Fidelity National Financial names Jeffrey Heighton president of enterprise solutions. Mar 26, 2026 Former Compass Title & Escrow executive tapped to scale agency operations, drive efficiency, and expand tech-enabled growth across FNF's national network Fidelity National Financial (FNF) appointed Jeffrey Heighton as president of enterprise solutions within its Agency Operations division, the company announced March 25. In this role, Heighton will partner with title agents across FNF's network to drive strategic growth, improve financial performance, and enhance operational scalability through technology, outsourcing, and disciplined business management. This appointment addresses the complex market environment facing title and mortgage firms, characterized by rate volatility, margin pressure, and evolving operational demands, which have increased the need for efficiency and scalable business models. Heighton brings experience across title, mortgage, and brokerage sectors, with a track record of building and scaling businesses in competitive real estate markets. His focus will include revenue strategy, expense management, organizational design, and back-office optimization for agency partners. "Success requires more than simply targeting market share or profit growth," Heighton said. He emphasized the need for "thoughtful planning" and "the right technology infrastructure" to scale effectively. Before joining FNF, Heighton served as president of title & escrow at Compass, where he led multistate growth and operational expansion. He has also held leadership roles spanning national sales and enterprise growth across title agencies, mortgage ventures, and brokerage businesses. Get the NMP Daily Essential stories, every weekday. FNF executives said the hire reflects a broader push to expand the company's consultative support model for agents, pairing operational expertise with technology-enabled solutions to improve long-term profitability. For mortgage professionals, this appointment signals continued alignment between title and lending ecosystems, particularly as firms streamline operations, control costs, and support agent and borrower pipelines in a tighter market.
Fidelity National Financial has appointed Jeffrey Heighton as President of Enterprise Solutions for its Agency Operations. In this role, he will work with title agents across FNF's network to drive strategic growth, improve financial performance and strengthen operational scalability through technology and business management. Heighton brings extensive leadership experience in title, mortgage and brokerage services, having previously served as President of Title & Escrow at Compass, where he led significant growth and operational expansion. He will support agents in revenue strategy, expense management, organisational design and back-office optimisation. The appointment expands FNF's consultative model for title agents. Heighton will collaborate with existing consulting and sales teams whilst consulting directly with agents across the network on growth strategy and technology-enabled execution.
Fidelity National Financial reported adjusted pretax Title earnings of $401 million in the fourth quarter, generating an industry-leading adjusted pretax Title margin of 17.5%. For the full year, the company delivered $1.4 billion in adjusted pretax Title earnings with a 15.9% margin. Direct commercial revenue reached $479 million in the fourth quarter, up 27% year-over-year, driven by growth across industrial, multifamily, affordable housing and retail sectors. Total orders opened averaged 5,300 per day in the quarter, whilst January saw orders jump to 5,900 per day. The company completed distribution of approximately 12% of F&G shares to shareholders, returning approximately $500 million in value whilst retaining 70% ownership. F&G's assets under management grew to $73.1 billion, up 12% year-over-year. For full-year 2025, adjusted net earnings increased 7% to $1.4 billion.