Outreach Supervisor

Company Overview

Walker-Miller Energy Services is a 25-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Overview

The Outreach Supervisor is responsible for providing outreach support and training by developing, monitoring, and adjusting work plans. This position involves preparing monthly activity reports and analyses, resource and savings forecasts, and offering recommendations on tactics and strategies based on goal status. The Outreach Supervisor also contributes to the development of Walker-Miller’s processes and ensures adherence to training and onboarding protocols. The role requires collaboration with a diverse team across support departments and leadership of start-up outreach activities as needed. This individual will accomplish this through a respectful, constructive, and energetic style, that exhibits our core values

Job Description

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Operate in accordance with core values.
• Lead and support team members within a core values-driven culture designed to encourage high performance.
• Supervise and mentor a team of Account Managers.
• Conduct interviews, make hiring recommendations, and train employees as required.
• Plan, assign, coach, and review work; evaluate job performance, conduct performance reviews, and implement recognition or disciplinary actions as appropriate.
• Work towards program objectives by maintaining established productivity standards and metrics.
• Enhance customer service quality by evaluating and proposing process improvements, establishing and communicating service metrics, monitoring outcomes, and enacting changes as needed.
• Collaborate with the technology department to identify software issues, offer guidance for corrective measures and suggest enhancements to software programs.
• Gather, organize, and summarize data for special projects. Develop and implement procedures for data collection, management, and quality control. Analyze data for trends and findings.
• Prepare regular status reports on program outreach progress and results.
• Develop and monitor the Outreach team structure to achieve monthly, quarterly, and annual objectives, and manage both short- and long-term planning.
• Manage operational and departmental budgets, oversee budget tracking, and participate in strategic planning for Outreach programs and initiatives.
• Identify and communicate potential areas for improvement within program outreach.
• Present energy efficiency programs to designated groups.
• Provide support for program and department team members on various assignments, including outreach activities.
• Analyze field results and, aligned with work plans and individual development plans, deliver in-field training to outreach staff focused on increasing project completion rates.
• Identify opportunities to apply new sales principles and techniques.
• Offer insights regarding the implementation of marketing and outreach projects.
• Enter data into relevant databases as necessary to assess outreach effectiveness.
• Analyze database information to measure outreach performance.
• Attend program meetings as required.

Basic Qualifications

• High School Diploma or equivalent
• 5+ years of experience within outreach/sales
• Supervisory Experience
• Ability to communicate effectively, both verbally and in writing with customers, clients and team members
• Must be self-motivated, organized and have an ability to prioritize workload
• Must be flexible to handle a wide work variety
• Proficient in Microsoft Office, specifically Word, Excel and Outlook and database systems
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios

Desired Qualifications

• Bachelor’s Degree
• Previous experience performing customer outreach initiatives for an energy efficiency, energy conservation or energy management program

Certification(s) and License(s)

• Valid driver’s license

Travel Requirements

• Willingness to travel 30% of the time, including overnight travel

Physical Demands and Work Environment

• The employee is frequently required to stand, walk, kneel, crouch, and/or crawl
• Ability to lift up to 10 pounds
• Noise level is typically moderate
• May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock

Note: The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position.  This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)